I am a seasoned IT professional with over 6 years of experience supporting healthcare, education, and digital media industries. Throughout my career, I have developed expertise in managing and delivering projects, collaborating across IT and business teams, and providing hands-on technical support for both hardware and software solutions.I have a strong background in troubleshooting, working with a range of technologies including SOAP and REST services, SQL Server, Jenkins, OpenShift, and security tools like CA PAM and Active Directory. I'm experienced in Agile methodologies, and I'm proficient in using tools such as Rally and Remedy SmartIT. My technical skills extend to managing multiple operating systems, including Windows, Linux, and AIX, and I am highly comfortable navigating complex IT environments.In my current role at Blue Cross Blue Shield of Florida, I manage enterprise-level applications, providing after-hours support and ensuring infrastructure compliance with both enterprise and government standards. I actively participate in IT process improvements and collaborate across teams to implement innovative technology solutions.I am known for my adaptability, excellent communication skills, and ability to learn new processes