Sam Xia Email & Phone Number

中国 上海市 徐汇区

Ÿ·Responsible for more than 400 colleagues in Shanghai IT daily support; successfully solved more than 200 tickets with no negative feedback; keep the end user satisfaction above 98.8% in APAC (global average is 95%) for a yearŸ·Successfully supported more than 10 important meeting or celebration events such as Town Hall, CNY Celebration Party, Shanghai Hub 5th Anniversary celebrationŸ·Prepared the IT equipment (PC, Mac, DEP iPhone) and provided basic training or guidance for more than 100 new hires, and pre-setup the meeting room for IT training, which helped to maintain the yearly onboarding satisfaction at a high level (96%)Ÿ·Work closely with internal and external IT organization: share the incident with APAC team in time and contact global IT team to help solve the problem if it’s necessary; Communicate with local vendors (e.g. DELL) to ensure high-quality serviceŸ·Regularly management for IT assets in Shanghai hub, ensured all the existing equipment can be used normallyŸ·Participated in important or complex projects(like on-site support for the opening of Guangzhou and Chengdu LEGO Brand Retail store); cooperated with team members to ensure that they can be completed within a reasonable time