Manage teams of software engineers and responsible for technical troubleshooting of tickets raised by 5000+ Successfactors customers, with the annual throughput of 2000 tickets.Support new customers onboarding and existing customers renewal in Great China region and help clients from MNC to startup implement and adopt HR SaaS product and best practice.Act as voice of the customer and align with Product Managers and Development teams on future product offerings, critical incident handling and solution implementation. Lead a team of tools developers and implement production monitoring process and set up dashboard for early issue detection and alert.

Lead a global software R&D team with 30+ engineers for product development, testing, support and maintenance. Delivery and support of HR SaaS applications covering core HR, API, employee profile, workflow and etc. Establish release plans, schedule and development resources allocations.

Head global quality assurance and testing team of Talent product line which consists of more than 10 modules and 60 QA engineers, contractors and interns in Shanghai, Bangalore and San Francisco. Govern engineering process for quality and efficiency. Keep polishing the existing measurements and metrics to ensure the best process in place to accommodate the product release and customer support.

Development of JSF-based applications that leverages ICEFaces product components. Customer support and trouble-shooting. Test automation framework development.