Samuel A. Email & Phone Number

Bowie, Maryland, United States

Automated Onboarding and Onboarding tasks using a Process Automation tool. Provided monitoring for critical systems to PEAKE and Third Party Entities. Researched new tools to optimize our solutions and developed scripts and tools in house to create a more integrated experience between different tools and platforms. Integrated various tools, such as Network Vendors, Ticketing Systems, Remote Management Systems, Asset Management Systems, and Monitoring Systems to improve efficiency and save hundred of hours of time. Discovered and Reported Vulnerability to External Vendor.

Bowie, Maryland, United States

Troubleshooted Common IT Issues for clients. Implemented new security and improved operational efficiency. I also deployed new Desktop Computers, and utilized Active Directory, Office 365, IDP Providers, ConnectWise Suite of Applications, and escalated tickets to the correct solution team. I also developed solutions and implemented new IT solutions for clients infrastructure.

Ellicott City, Maryland

Assisted guests with Transactions, Operated a Point of Sale System, Collected money, Greeted Guests, Gathered Food, Took Accurate Orders, Refreshed Beverages, Sauces, and Other Materials in a efficient and timely manner. Assisted guests in solving problems and resolving guest complaints appropriately. Grew knowledge and skill set using corporate-wide training platform and was recommended by Marketing Director and Operator for Scholarships. Communicated confidential internal information to appropriate employees and reported security vulnerabilities to appropriate personal.

Ellicott City, Maryland

Assisted security manager finding vulnerabilities in HCPSS network security with about 70k end users with tens of thousands of devices connected. Promoted the use of secure protocols such as SSH, and locking down Azure Active Directory and student workstations. Promoted the securing school switches from known vulnerabilities. Reported vulnerabilities responsibly to school IT security director.

Bachelor'S Degree, Information Systems, 3.73

Activities and Societies: UMBC Pep BandCreated a game as part of our Comp 101 class. I was the group leader and made sure everyone had.

Various Cisco Certifications, Computer Systems Networking And Telecommunications, 11Th- 12Th

Activities and Societies: CyberPatriot Participant, Student CTOCyberPatriot Participant- Helped gather materials and participated.

Education record

Earned Cisco CCENT and CCNA routing and switching certifications. Utilized Cisco Switches and Routers to build a Lab Network topology..

High School Diploma, General Studies, 9Th- 12Th

Activities and Societies: Marching Band, Tri-M Honor Society, Computer Club, National Honor Society, Honor Roll. Participated in HS Band.