Sam Fraser Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Australia

Managing 60 SMBs, upgrading network equipment and server hardware. P2V where viable using Hyper-V. Upgrading server OS from 2003 to 2019. Migrating from onsite Exchange and GSuite to Exchange 365. Upgrading telephony systems from PSTN/Exchange to VOIP with 3CX. Transferring in-house ServiceDesk/RMM solutions to new providers.

Bayswater

Providing IT support to staff onsite and at remote locations.

Rakaia

Providing professional and efficient IT support to all staff members remotely and face to face.Managing, prioritizing and allocating incident and service requests through Manage Engine Service Desk Plus.Managing Active Directory accounts and groups to control access within the network.Building, maintaining and troubleshooting workstations and laptops, including ordering and installing replacement parts.Ordering, configuring and supporting the fleet of 250 mobile phones including mobile management through Airwatch.Installing and troubleshooting Avaya IP desk-phones.Programming and troubleshooting Intermec mobile scanners.Configuring software deployment packages through Manage Engine Desktop Central.Configuring and troubleshooting Epson MeetingMate interactive projectors for all meeting rooms.Retrieving and collating information for reporting from Active Directory using PowerShell.Programming and patching access points into the network.

Interacting calmly and professionally with clients to ensure the best service experience, both face to face and over the phone.Providing professional support both remotely and in person to clients.Management of incident and service requests through SCSM 2012 utilizing ITIL principals.Remote management of client machines using SCCM 2007 and 2012.Creation, management and decommission of staff accounts across a range of platforms including:- Active Directory- SharePoint- Microsoft Lync- Microsoft Exchange- Avaya- MYOB's client relationship management platform.Management of data access on file servers through Active Directory security groups.Other DutiesWorkstation and laptop build and deployment.Setup and decommission of staff security passes.Troubleshooting Avaya desk phone equipment.Powershell scripting for reporting and Active Directory account management.

Microsoft Certified Professional, Microsoft Specialist: Implementing Microsoft Azure Infrastructure Solutions, Pass

Bachelor Of Information And Communication Technology, Network And System Administration

Diploma Of Electrotechnology, Electrical And Electronics Engineering

Education record