Responsibilities: • Ensure the smooth running of the network dealing with any appeared issue such as physical cabling issues, power outages, network failures.• Pro-Active Monitoring Mantrac-Group Enterprise infrastructure network (Orion-Solarwinds & Cybergauge ).• Failure Handling and Escalation; 2nd level support for infrastructure trouble tickets, by identifying symptom, and diagnosing the symptom, hence resolving the case or escalating to vendor/provider support.• Maintaining a clear DR plan, enabling Mantrac-group to survive any unexpected sever data-loss.• Problem solving, diagnostic of problems root-cause and fixing it avoiding any reoccurrence.• Configuration & installing various network devices and services (e.g., Routers, Switches, Fortigates , Access Points ,VPN, QoS ).• Remote support of on-site engineers and end users/ISPs during installation.• Able to effectively prioritize tasks in a high-pressure environment.• Account management for both of Cisco and Fortinet vendors• Periodical Documentations & backup configurations for our network devices.

At Xceed (TEData account) from May2011-till Sep2013Responsibilities:• Identifies researches, troubleshoots and resolves technical problems that customers may encounter.• Communicates with customers, using the latest technology and web based tools, to provide advanced troubleshooting solutions, to resolve technical issues.• Tracks and monitors the problem to ensure a timely resolution.• Identifies recurring problems and contribute ideas on ways to better solve these problems.• In absence of my team leader I acted as a Team leader and taking all rules (Monitoring Calls ,attendance, speaking with my team about any issues )