F5 SIRT is a dedicated, global team that operates 24/7 to manage the receipt, investigation, and public reporting of security vulnerability information related to F5 products and services. My primary responsibility is to develop, improve, and scale this program. F5 SIRT also helps customers quickly mitigate attacks. During these security incidents, our team works to protect user identities, applications, corporate assets, and customer data. We coordinate with other F5 teams to develop and deploy technical countermeasures. A response doesn’t stop when the attack does, so we look beyond each reported incident to reduce the overall harm to an organization, as well as understand, anticipate and deter future threats. I help drive continuous improvement and scale this program using program/project management best practices and cross-org partnerships.

Drove a portfolio of projects via the Corporate Services Capability Product Group and End User Experience team that delivered modern workplace and automation tools to our teams so they could do their best work and make healthcare work better.Responsible for the successful implementation of enterprise-wide initiatives, technology systems, and programs. Coordinated with key business and technical leaders across multiple departments to drive strategic alignment of program tracks, assisting teams in defining, tracking, and attaining critical success measures, and assisting in the design and startup of program deliverables.

• Led a team of Project Mangers that added over 2 Million new users to the Office 365 Dedicated service from Microsoft’s largest customers.• Reduced Exchange Online Dedicated deployment timelines by 2+ months by working across teams to identify and implement process improvements to increase service adoption rates, eliminating the most common project blockers/escalations, and saving up to 20% of labor related deployment costs.• Led definition of deployment schedule commitments, work breakdown structure, project milestones, allocation of resources, project momentum, reporting, communication to stakeholders, and overall project success.

• Planned and migrated on-premise collaboration systems (email/file sharing/IM) to Microsoft’s cloud (BPOS and eventually O365) for over 20 strategic customers comprising over 30k users. • Trained and mentored a team of local and offshore resources to manage the experience “White Glove” (strategically important) customers had with MS Online resulting in 100% customer retention and over 50% reduction in executive escalations. • Acted as the designated MS point of contact for several key customers on issues ranging from service, support, design change requests, escalations, feedback, major incidents, and trends. Advocated for these customers internally and tracked 100% of issues to resolution.

• Maintained a minimum 80% utilization rate and often led the firm in most billable hours per month. • Leveraged prior experience to acquire financial sector clients and worked with auditors to bring them into compliance through vulnerability remediation and policy development resulting in an additional $200k+ workstream for the firm. • Designed, deployed, and maintained:o High performance/high availability file and mail servers. o High availability firewalls with multi-WAN configurations for redundancy.o Disaster Recovery solutions based on cross-site, disk/tape, and online backup strategies.o Multiple Exchange migrations and upgrades.

• Responsible for all facets of IT operations. • Led team of engineers on projects including software rollouts, domain consolidation, infrastructure upgrades, SharePoint deployment, T1 swap, and development of processes and standards for the company. • Managed HelpDesk and ScanDesk teams, which in addition to supporting internal and external users with technical issues, provided client IT staff with remediation guidance on network security vulnerabilities to help them meet regulation requirements related to PCI, HIPPA, GLBA, SOX, and FFIEC. • Worked with Microsoft, Coalfire personnel, and clients to obtain Microsoft Gold Certified Partner credential

• Systems design, implementation, and 24/7 support for small businesses in the greater Seattle area. • Designed secure networks for clients by implementing firewalls, security policies, and user training. • Built Windows Active Directory networks from the ground up. • Deployed and supported MS Exchange. • Diagnosed and repaired mission critical information systems. • Maintained highest billable hour ratio among all consultants.

Provided systems and application support to University Administration groups. Responsible for hardware/software installation and maintenance across four departments. Assisted with infrastructure upgrade from Windows NT/2000 to 2003 AD forest. Fulfilled daily/weekly/monthly data backup requirements. Configured mobile user computers for VPN and wireless access. Conducted preliminary research for hardware/software purchases before submitting report to directors. Coordinated warranty issues with hardware vendors and department controllers. Coordinated the surplus of old equipment with university, department controllers, and inventory database. Documented all software installation procedures and created installation manuals for each department. Developed and implemented “locked down” user profiles for public computer lab use. Installed video conferencing system for use with branch campuses and employers. Trained new employees on responding to support requests and troubleshooting problems.