Samanda Srstka Email & Phone Number

Sioux Falls, South Dakota, United States

Sioux Falls, South Dakota

Sioux Falls, South Dakota Area

Floor Supervisor for a team of quality associates monitoring work performed by our business partners to ensure adherence to all regulatory and business policies. Work closely with reporting and business partners on results and identifying and implementing process improvements/policy changes to eliminate compliance findings.

Sioux Falls, South Dakota Area

Conducted monthly audits to ensure that processes are being worked in compliance with company and regulatory standards and policies. Updated and wrote procedures for US and offshore back office processes. Assisted management and peers with additional audits and projects. Identified procedure gaps and process improvements to make processes more compliant and efficient. Assisted peers with questions and concerns when management is not available.

Sioux Falls, South Dakota Area

Provided guidance for US and offshore Support Department functions. Acted as a primary contact for all policy and procedure research questions, training coordination, and exception tracking for work performed. Provide assistance to US and offshore business managers regarding quality concerns, policy and procedure changes, technology and/or projects. Participated in calibration meetings and communicated changes to Global Servicing centers. Reviewed practices and procedures to ensure that processes were being executed in accordance with the company’s regulatory standards and operational risk. Monitored, tracked, researched and resolved issues that arose. Represented the department on company-wide Release projects.

Sioux Falls, South Dakota Area

Audited and tracked peers’ processes and productivity. Assisted management with creating both a Capacity Plan and a report to track volumes received and worked. Worked with internal and external customers to resolve issues in the areas of Credit Bureau Disputes, SCRA, Bankruptcy, Deceased and Debt Management. Requested and worked various reports to meet compliance guidelines. Assisted in training peers. Updated and wrote procedures for various processes. Assisted in leading occasional team meetings. Represented the Operations Support Department on several company-wide release projects.