• Lead medical biller providing tier 3 support for daily business operations and act as a customer success manager when difficult problems need to be escalated• Experience with medical insurances ranging from PPOs, HMOs, Medicare, Medi-cal, and Workers Compensation in order to submit claims, get claim status, write appeals to complete claims effectively• Enroll accounts into clearinghouse system so payments from insurances would not be interrupted while safely handling doctor’s sensitive and confidential information• Set up doctors Electronic Funds Transfers accounts to expedite payments from various insurance • Remotely train off-shore team on account administration and ensure the transition is seamless to the end customer • Take ownership of most challenging accounts to ensure customer satisfaction• Work directly with patients to help them understand their medical statements and answer all their questions and concerns• Reconcile new billing codes and follow up with insurance and doctors to ensure claims are properly billed• Maintain office supply inventory, including medical billing specific materials• Acting office manager as needed

• Co-manage office of 14 employees• Order various office supplies, from basic supplies to specific to medical billing supplies• Manage daily employee schedules, based off of PTO and sick days ensuring there is coverage for daily tasks• Played a key role in the interview process to hire new employees • Train new employees on billing system as well as the basics of medical billing and account management• Manage the most challenging accounts by working directly with doctors and their staff to resolve billing disputes while ensuring customer satisfaction without compromising the interest of the company• Follow up with insurance companies on claims that have not been paid, writing appeals and driving the problem to resolution • Provide tier 3 support for daily business operation and act as a customer success manager when difficult problems needs to be escalated

• Handled confidential information and updated patient information on a daily basis• Handled sensitive information while making appointments depending on patient's individual needs• Created new charts for new patients and relay clinic procedures and payment methods• Transferred patient’s chart to the correct clinic when traveling to a new clinic• Called patients 24 hours before to confirm appointment and update personal information

• Daily used HRIS to keep employee information updated• Kept employee files updated and handle confidential information on a daily basis• Put together new hire and termination packets and mailed using FedEx • Filed away compensation and yearly reviews for all company employees• Handled the new hire and termination employees files