Samantha Bernardy Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

• Communicated with 20+ customers throughout all stages to update and set expectations for service process• Utilized customer management systems to organize and manage customer information, product information, and services• Maintained a working knowledge of product and service information including current service prices per vehicle model and year, vehicle parts and function, maintenance schedules, and technology assistance to efficiently answer questions and inform customers• Collaborated with cross-functional team to delegate tasks and complete service process in a time-efficient manner

Waco, Texas, United States

• Responsible for efficiently grading assignments of 300+ students over three semesters to provide timely, up-to-date grades• Communicated with students via email and created weekly announcements regarding assignments, class grades, and career development opportunities which helped enhance their professional careers• Provided exceptional customer service to prospective students and guests by providing information about the Career Center’s services and the Baylor experience

Houston, Texas, United States

• Created and posted 190 classified ads for cataloged items utilizing search engine optimization on Facebook Marketplace and Craigslist to improve sales and advertising• Designed organizational systems and documents to categorize 360 inventory items enabling employees to locate products faster as well as increase customer retention