Samantha Clark Email and Phone Number

Supervisor for the licensed Starbucks at Hilton.

ResponsibilitiesDaily duties include; running of shifts, keeping employees on task, taking care of my customers (i.e. Taking careof customer complaints, maintaining guest satisfaction, etc.), maintaining food quality, delivering and settingup caterings whenever needed, leading, running and coordinating outside of store events, and preparation forany caterings or events for the next day.Weekly duties include; inventory, produce orders, coke orders, product ordering, labor review, schedulingemployees and managers/shift leaders, event planning, scheduling and planning fundraisers with guest,reviewing reports and checking for inventory for mistakes, entering all bills and orders into out BOH(back ofhouse) system (MenuLink), entering waste into BOH system, entering schedule into BOH system, checkingtimes for employees, training new employees and managers, and banking (i.e. deposits withdrawals and coinorders).Occasional duties when General Manger is on vacation; checking and sending payroll to paychecks, checkingend of week and end of period reports for any incomplete data and sending them to our store owners andaccountant, and responding to online guest complaints/compliments.

Daily prep and rotation, building subs, pizza's and making coffee drinks. Also running register, opening andclosing the store, safe deposits, safe drops, and reassigning the register at midday and nights and enteringreports into BOH system and drawer counts.

Nightly duties included; handling guest complaints, running the shift, training new employees, drawer counts,safe drops, prepping product if we were out, and maintaining cleanliness of store at close

Maintaining cleanliness of theatres, concession areas, halls and bathrooms. Taking orders and learning theimportance of upselling.