With over six years of experience in customer success and engagement, I am passionate about creating and delivering efficient and effective solutions for clients across different industries and regions. As the Senior Manager Engagement Global at Reputation, I lead on scoping, implementing, and sustaining projects that guarantee customer satisfaction, retention, and growth.I also leverage my CPD in Counselling and my mentoring skills to provide coaching, training, and support to both internal and external teams, ensuring alignment and collaboration on the best practices and standards for customer success. I enjoy challenging the status quo and applying lean processes to identify and eliminate gaps and waste, leading to improved performance and expansion. My goal is to create bridges to success for both clients and the business, and to continuously learn and adapt to the changing needs and opportunities in the market.