Grypp.io

Grypp transforms contact center conversations through visual engagement technology - helping teams Unite through Sight. By enabling agents to see the conversation through live video, co-browsing, real-time document handling, and media sharing, Grypp helps teams resolve issues faster, cut AHT by 33% and double FCR - delivering personalized customer experiences… as if they were standing right there with the customer! Deployed in days with 100% agent adoption in just one week, Grypp helps your team see, solve, and sell in real time - enhancing CSAT by 24%, reducing errors, and driving efficiency - delivering measurable business impact! This lowers operational costs while unlocking up to 20% higher conversion rates through smarter upselling and cross-selling. Grypp’s visually immersive technology goes beyond traditional support, enabling agents to: • Visually guide customers through complex processes • Share files and walk through live contracts with e-signatures • Offer guided product selection with assisted basket builds • Complete transactions with in-the-moment integrated payments Unite through Sight. Resolve faster. Convert more. Create exceptional experiences.