Samantha Deeming Email & Phone Number

Waterloo, On, Ca

• Lead a team of instructional designers who support Axonify products by motivating, empowering, and influencing team members. • Worked with individual team members to create professional development plans and opportunities for personal growth.• Collaborate with the Instructional Design Leadership team to develop the instructional design workflow, establish strategies for providing exercises/activities that enhance learning, develop assessment instruments and determine success criteria.• Leverage knowledge of ADDIE, Bloom's Taxonomy, and other Instructional Design principles to create impactful learning experiences. • Design training modules as required, including storyboards, videos, PDFs, and SCORM modules.

Waterloo, Ontario, Canada

• Created microlearning material that aligns with the Axonify Instructional Design methodology best practices and leveraged a variety of instructional design methodologies to create effective learning experiences.• Targeted diverse learning modalities in development of new course content and training programs including videos, SCORMs, and PDFs.• Facilitated custom workshops to upskill customers in the Axonify Instructional Design Methodology and other areas of the platform.• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions based on customer goals/KPIs and knowledge/performance gaps.• Successfully led content development for upwards of 20 customers, both core and strategic accounts, at any given time across multiple industries including pharmaceutical, telecom, grocery, retail and manufacturing.• Exhibited full awareness of each project and customer including an understanding what has been purchased, tracking completion of milestones/tasks, knowing the status of content development and external/internal stakeholders.

Ontario, Canada

o Managed the delivery of learning programs for selected skill sets as the Lead Training and Development Specialist for the Customer Service, Emergency Assistance, Case Management and Medical Operations Departments o Lead flagship training programs at new vendors to ensure successful onboarding for call center positions o Created and successfully implemented the first self-directed learning programs & blended learning programs for the Emergency Assistance and Customer Service teams which included development of eLearning, demonstration, micro-learnings, and knowledge assessments o Monitor and review the progress of trainees through surveys, performance management and discussions with their leaderso Continually review Quality Assurance audits incorporating data into learning programs o Developed a glide path for new hire Associates across numerous skillsets to enhance performance based coaching and to aid in the measure of success of the learning programs o Amended and revise training curriculums to be learner centric using a blended learning approach o Conducted needs analyses of the Customer Service, Emergency Assistance & Case Management skillsets using the ADDIE Instructional Design model o Managed projects for the Learning and Development team, acting as a liaison between the team and the business o Successfully launched training material such as flip charts and communications to business teams for a variety of insurance products with high attention to detail o Successfully developed a learner centric training program for the launch of Guided Care, a case opening management tool for Associates and the Medical Assistance Remote System for remote medical management of cases

Cambridge, Ontario

o Answered all incoming telephone inquiries with professional and knowledgeable responses while providing exceptional customer service in a timely and effective mannero Effectively increased purchase totals by recommending up-sells on insurance products to meet or exceed monthly sales targets o Consistently met and exceeded all monthly quality standards outlined by the companyo Maintained excellent call documentation by being detail orientated and ensuring all important aspects of the call are captured in notes

Waterloo

Providing high level leadership to the WLU GSA and providing strategic direction. I am responsible for ensuring strategic management while maintaining all non-for-profit regulations. I act as chair for all board committees including Management Resources, Governance and Elections committees. I also act as the staff liaison for all GSA staff members. I offer support and guidance where appropriate while ensuring the board of directors focus on the governance procedures for the WLU GSA. I am the direct contact for communicating with the operations team through the President & CEO.

Waterloo

• Provided leadership, supervision, and strategic direction to a staff team of ten, while also cultivating a strong and transparent working relationship with an elected Board of Directors• Oversaw the implementation of capstone projects, the development and execution of an annual plan, training and development for operations team, and served as the corporate representative to external partners• Acted as the representative voice for graduate students with the University by providing insight to the graduate student experience and was successful in advocating for teaching assistance training, mental health supports specific to graduate students, and fostered a strong relationship with all stakeholders• Acted as a champion of change within the organization and successfully built a social enterprise that gives back to the graduate student community through scholarships & increase revenue for programming and re-develop the researchers of Laurier program to be more inclusive

Waterloo

• Conducted a full evaluation of professional development opportunities available for graduate students and recommend areas of opportunities to managers• Researched best practices for development opportunities for a diverse population including mature and international students which led to an increase of 15% of training programs for graduate students • Facilitated focus groups with a variety of internal and external stakeholders to identify professional development opportunities that target the diverse needs of the graduate student population• Advocated for additional programming offered through ASPIRE that fits the needs of graduate students across a broad spectrum, recognizing each program requires different development opportunities

Wlu Waterloo Campus

• Provided support for over 250 students in a University setting, teaching students in all years • Facilitated tutorials and laboratories by combining traditional lecture style, eLearning strategies and hands on learning as well as adapted to individual learning styles of students as needed• Kept classroom focused on academic and intellectual discussions to further students' critical thinking skills as well as understanding of the materials presented • Tracked class and student metrics including attendance, projects, labs and reports

Instructional Design Certificate

Master Of Science (M.Sc.), Integrative Biology

Honours Bachelor Of Science (Bsc), Biology And Chemistry

Obtained degree with Honours and a specialization in Physiology and Toxicology