Answer/return phone calls from seller leadsCollect and enter lead/property information into databaseSchedule appointments for sales teamFollow up with and manage current and past leadsAssist in generating new leads through online ads and outbound callingTrack and report daily/weekly/monthly numbers for company scorecardCoordinate closingsAssist in administrative and team tasks

Engaging existing book of business to identifying 12% revenue growth over first year.Analyzed and delivered presentations to decision makers (Director - C-suite) resulting inimmediate growth 75% of the timeNurtured relationships with current customers to understand their needs, resulting in $600,000in retention revenueAcquired New Logos and expanded current accounts by 17%Built out Referral Program for lead generation, growing 15%

Grew Service Account renewals 85%Consistently exceeded personal quarterly revenue goals- 110%+Pioneered outbound calling and email campaigns for team, surpassed metrics by 30%Advanced customer conversation to upsell options and accessories for laboratory researchneedsImplemented analytical reporting for both Sales and Service Departments via SalesforceStreamlined data excellence for company- including, but not limited to, Salesforce data (Salesand Service), company digital and hard copy filing systems, Sage 100 (sales order, RMA tracking,and inventory management.), Jira, etc

Exceeded daily revenue goals- met quota for 9 consecutive months 7 of which were 110% orhigherGrew existing SMB base (150 accounts) 45% through outbound calling, LinkedIn outreach, emailcampaignsAdapted to situations requiring strong sales aptitude, follow-up on leads, use effective sellingsystems and techniques to help explore, present and close sales with existing customers.Worked with customers to address current needs and solve issues related to their current leaseagreements increasing customer satisfaction 17%Was referred to as the "One Call Close Queen"

Developed process for lead generation leading to 75% revenue growthExperimented with messaging to increase customer engagement 150%Established sales objectives by forecasting and developing annual sales quotas for regions andterritories; projecting expected sales volume and profit for existing and new products.Provided sales support to distribution partners by participating in closing new business and/orupselling current projects increasing contract value by 20%+

Grew Authorized Service Center (ASC) network by 75% across USA & PR.Heavy outbound cold calling/emailing targeting SMB - Enterprise businesses to recruit ASCsDevised and executed strategic recruitment plans aligning with company's strategySpearheaded the collecting, documenting and preparing of confidential, contractual paperwork fornew onboarding ASCs, increasing database accuracy by 47%Monitored and assisted new ASCs with final step in onboarding cycle including applying forcompliance requirements via PlusOne and enrollment for on-line technical certification viaSamsung’s eLearning training portal

Cold contacted potential business prospects offering the opportunity to gain access to the Samsung service network.Made 60-120 cold calls/ follow up calls daily and registered new service providers for national service network.

Demonstrated products and services to current and potential clients online and in-person, providedongoing support, and generated over $350K in new businessConceptualized day to day activities for HT Energy Contracting: scheduling field technicians, makingand tracking daily appointments, writing and following up on job quotes for full or partial installations,and culminating weekly/monthly reports on completed work.Managed daily operations for Internet monitoring program (BuildingNet), including diagnosingtechnical issues remotely, keeping website current, providing training for end users, working withmultiple ISP providers, monitoring customer accounts to ensure the most energy efficiency andmonetary savings, retaining and developing customer base.Acted as sales support for Regional Sales Mangers by organizing schedules, planning tradeshows,preparing and analyzing weekly/monthly/quarterly reports.

• Collect customer information and analyzing customer needs, recommend available services to customers for up sale purposes• Maintain financial accounts by processing customer adjustments• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution• Go the extra mile to engage high profile customers