Samantha Essel-Addo, Cspo Email & Phone Number

Zurich, Zh, Ch

• Lead 4 teams of 5+ engineers to manage product roadmaps of 4 B2B web applications within an agile framework, generating 15% of annual business division revenue via pull-through sales gained directly from the application• Redesigned an existing HVAC mechanical controls estimation web application and launched it in European markets• Identify opportunities based on market understanding to build strong digital solutions for HVAC controls business• Build business cases, articulate product roadmap, and present vision to internal and external stakeholders • Make hard, high-judgment trade-offs between features and speed-to-market

Chicago, Us

• Manage the end-to-end agile product development of a B2C literary mobile application, including conducting user research, iterating on user feedback, owning the product roadmap strategy, & collaborating on go-to-market strategy• Conducted 6 user interviews, 1 survey, and additional market research to achieve customer-driven insights• Design sketches, wireframes, and lo-fidelity & hi-fidelity prototypes using Figma to capture product ideation• Generate artifacts to summarize product discovery findings to inform downstream requirements and prioritization• Define MVP scope and establish KPIs to present to stakeholders and ensure alignment on product strategy

Cincinnati, Ohio, Us

The Cincinnati USA Regional Chamber's leadership development program for youngprofessionals. An eight-month program designed to engage participants with businessleaders and each other to encourage the meaningful growth needed to advancepersonally and professionally, and positively impact the community.

Cincinnati, Oh, Us

• Facilitated agile ceremonies, including daily stand-up, sprint planning, review, and retrospectives for a team of 5• Increased scrum team productivity for bi-weekly sprints by 20% via reducing meetings & condensing backlogs• Tracked and monitored the team's progress and promptly took action to address any obstacles or roadblocks• Identified and managed risks through finding alternate strategies and making data-informed decisions• Coached and mentored 4 team members on agile methodology and best practices

Cincinnati, Oh, Us

• Designed and developed backend and frontend solutions within a Computer-Aided Facilities Management (CAFM) system to provide customized, integrated software to 5+ clients and over 7 internal teams• Analyzed data, coded, tested, and implemented solutions using the CAFM system, configuration tools, database, and web technologies (SQL, Java, HTML, JavaScript, etc.)• Created user guides that explained complex topics in simple, easy-to-understand language for a diverse audience• Collaborated with marketing & sales teams to grow existing client portfolios, acquire 3 new clients, and drive sales• Communicated with prospective and existing clients to provide technical support & resolve service-related issues

Cincinnati, Ohio, Us

• Developed 3 new applications, modules, and web services to tailor CRM to meet the specific needs of the organization through a partnership with the Data, CRM, Marketing, and Legal teams• Collaborated with 12 developers and 3 stakeholders to make the final decision that the Dynamics 365 CRM solution was aligned with the organization's overall technology roadmap and business goals• Managed product backlog of active CRM applications and made data-backed decisions to prioritize enhancements as needed for smooth operations to continue• Led 3 key solution releases and ensured that they were properly tested and deployed to a production environment• Wrote and maintained plugins, custom workflows, and web resources to extend Dynamics 365 CRM functionality

Cincinnati, Ohio, Us

• Spearheaded the discovery and implementation of integrating the Dynamics 365 CRM system for 200+ internal users to perform actions such as creating custom entities, fields, forms, dashboards, views, and workflows• Attained an in-depth understanding of new CRM configurations and ensured all business requirements were met• Developed and presented security management and operational support strategies to senior leadership for alignment and approval• Maintained data privacy through managing permissions & ensuring users had appropriate level of system access• Analyzed system issues via support tickets and quickly provided solutions, resulting in positive rapport with users and minimal operational impact

Austin, Texas, Us

• Resolved 50 inbound client/associate inquiries via phone, web chat, e-mail, and online tickets, achieving a 76% resolution rate while demonstrating strong product knowledge, customer service, and problem-solving skills• Assessed issues and established a course of action to guide the client/associate to a timely solution, resulting in efficient issue resolution and minimized customer downtime• Troubleshot problems with malfunctioning software applications, identifying root causes and recommending corrective actions that led to long-term solutions• Oversaw implementation of corrective actions following major incidents, resulting in improved software application performance and increased customer satisfaction rates

International Relations And Affairs

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