Samantha Erickson Email & Phone Number

San Francisco, CA, US

San Francisco, California, United States

San Francisco, California, United States

San Francisco, California, United States

San Francisco Bay Area

San Francisco, CA

San Francisco, CA

• Owned, planned, and executed member-focused events to solidify long-term customer relationships, drive brand engagement and solicit actionable feedback.
• Structured and implemented specialized email and phone campaigns targeting high-grossing owners in top markets, resulting in high quality feedback and increased event attendance by 10%.
• Generated story interest and cultivated press relationships with national and local news outlets including The New York Times and Wall Street Journal.
• Identified and vetted key brand influencers for press opportunities and content marketing initiatives.
• Built a community of brand advocates and supporters by fostering member relationships through high-impact communication, personal connection, consistent responsiveness, and dedication to a customer-centric mentality.

San Francisco, CA

• Supported FADE through community management, content generation and curation, and direct in-app and offline user interaction.
• Managed user feedback and bug reports via Zendesk, as well as conflict resolution including legal escalations and bullying.
• Leveraged qualitative and quantitative data to measure and improve the engagement as product grew from 3 to over 150 university networks.
• Lead field marketing campaigns on university campuses across the country to facilitate large scale events to foster genuinely engaged, long term user communities. Manage and mentor student event coordinators and brand.
• Designed and implement outbound marketing initiatives on social media channels, including Snapchat, Instagram, Facebook, email, push notifications, SMS, and Twitter.
• Started as contractor and promoted to full-time employee based on performance.FADE is what you make of it! http://getfade.comAcquired by Turo