Samantha Smith Email & Phone Number

St. Louis, MO, US

Town And Country, Missouri, United States

Greater St. Louis Area

• Role highlight: 2020 Client Services MVP
• Leadership role in Field Operations, Technical Support, Customer Support and Production.
• Successfully managed over 1500 installation projects, ensuring all business needs were met.
• Lead in the design and implementation of new business processes.
• Negotiate with internal and external groups to set priorities and obtain required resources to ensure successful project completions.
• Initiate continual efforts to improve the implementation by identifying opportunities to streamline the process.

Greater St. Louis Area

• Provide phone exceptional customer service nationwide via phone and email
• Provide troubleshooting on various technical products
• Aid callers in avoiding or fixing issues with products
• Protect customer profiles and sensitive banking information.

Waterloo, Illinois

• Analyze existing workflows and identify gaps in training and expertise.
• Develop a training plan to close skills gaps and identify promotion potential.
• Built and maintain internal programs to track effectiveness within the operations.
• Lead recruitment efforts through online job postings, career events, and brand marketing.

Waterloo, Illinois

• Role Highlight: Top performing Regional Team influenced by revenue, retention, and audit scores.
• Guide new general managers to us effective marketing plans to increase sales and profits while managing cost.
• Develop effective recruiting and retention rate processes to ensure high levels of satisfaction.
• Lead and direct managers and team members on effective methods, operations and procedures.
• Exhibit strong knowledge of food service standards, food management, and food service regulatory standards.
• Assign and executed work scheduling for a team of 25-35.