Social work practicum placement at the Psychosocial Rehabilitation and Recovery Center (PRRC) under the Mental Health Services of the VA Hospital - Puget Sound. Giving intakes and assessments to veterans, individual counseling and recovery coaching, and potentially leading group therapy workshops on a variety of life skills for outpatient veterans with serious mental illness (SMI).

Using collaborative problem solving techniques with neurodivergent college students. Offering student centered and led support. Special project to create a promotional video for the Disabled Students Navigating STEM Program - https://www.bellevuecollege.edu/dsns/information-meetings/Special project to create best practices for students who are on academic warning or probation.

• Coordinating and implementing a new grants pre-approval process for the King County Library System (KCLS)• Identifying community libraries for enhanced study rooms funded through the American Rescue Plan Act (ARPA) grant in collaboration with the KCLS TeleConnect Team• Coordinating a new project to improve KCLS internal communications through writing a job description for a new Internal Communications Coordinator position and writing an internal communications best practices report based on interviews with staff and local Internal Communications professionals• Coordinating a new project to update the KCLS Business Continuity Plan (Continuity of Operations Plan) in the event of a major emergency and offering training by the the King County Emergency Management department• Offering responsive and professional customer service for branch staff applying for grants and the King County Leadership Team reviewing the grant applications• Acting as a grant liasion between KCLS and the KCLS Foundation• Member and Interim Chair of the KCLS Safety Committee, 2021-2022• Actively engaged in continuous improvement such as improving the grants pre-approval process based on staff, department, and leadership level feedback• Managing the Grants Sharepoint intranet page and adding content on topics such as community led resources• Researching how peer library systems manage specific administrative functions and using the information in benchmarking KCLS strategic projects• Collaborating across KCLS departments • Working with Online Library Services (OLS) and a 3rd party vendor to create a new grants application app using Microsoft PowerApp

• Managing of vendor relations and accounts for 20 major and 200 minor vendors ($14 million department budget) • Preparing and managing budgets ($2m)• Creating a detailed Customer Relationship Management system on library vendors• Streamlining position responsibilities and building efficiencies with process improvement• Writing Request for Proposals, negotiating vendor pricing resulting in significant savings, updating SharePoint intranet pages, and administering contracts• Managing online library database licensing, renewals, and website promotion, and co-managing the library system's online accessibility efforts including helping with the content of a training for staff called Making Library Services Accessible Online -https://nicolehennig.com/making-library-services-accessible-online-tutorial/ (Fall 2018-Fall 2020)• Co-presented at the Washington Library Association Conference about Making Online Resources Accessible for Public Libraries (April 2019, Vancouver, WA)• Project management• Creating a department newsletter to share with all library staff• Active listening, mentoring, facilitation, and conflict resolution mediation skills between vendors, staff, and library patrons

• Member of a trained team of facilitators working to engage staff and the community in the creation of the new 5-year strategic plan for the King County Library System• Engagement included one-on-one staff interviews, community library SWOT (strengths, weaknesses, opportunities, and threats) workshops, regional community leader workshops, public library patron meetings, one-on-one community leader interviews, and staff town halls

• Managing the Training Department and communicating training plans to the staff Union representative• Developing and implementing a comprehensive new training program for 1,200 library employees to support the mission and goals of the library• Managing a $500,000 budget and over 300 training sessions per year• Developing a partnership with Highline Community College to provide reference service training to non-librarians working on the reference desk• Managing vendor relationships, administering contracts, and updating SharePoint intranet pages• Overseeing the employee Tuition Assistance and Language Assistance Programs • Coordinating Bike to Work month for the library system

• Actively maintaining and developing library collections including local collections (esp. government documents)• Answering reference and readers’ advisory questions and connecting patrons with information in all formats • Assisting in solutions to patron behavioral issues• Coordinating a book club, staff engagement activities, and completing special projects• Embracing new technologies and troubleshooting computer issues for staff and patrons • Creating a detailed emergency handbook as the Library Safety Officer• Maintaining and generating original content for the library staff intranet and library websites• Making library collections more accessible in the library and online • Managing twenty-five library volunteers• Participating in various committees • Training library support staff to assist patrons through roving and ready reference

• Fundraising and community spokesperson for the King County United Way (KCUW) Annual Campaign on behalf of the King County Library System • Customer Relationship Management of KCUW donors• Facilitating groups and public speaking engagements • Networking with local businesses and working with diverse populations• Problem solving

• Temporary assignment providing reference service and instruction • Teaching online catalog and database instruction and promoting information literacy• Completing special projects• Computer troubleshooting and circulation duties

• Temporary assignment providing reference service and instruction • Teaching online catalog and database instruction and promoting information literacy• Completing special projects• Computer troubleshooting and circulation duties

• Temporary assignment cataloging and processing film and videotape materials • Assisting with the circulation and maintenance of the media collection• Providing Microsoft production staff with media materials

Assisting patrons access information in a variety of formats; giving readers’ advisory and online catalog and database instruction; and troubleshooting computer problems.

Assisting patrons access information in a variety of formats; giving readers’ advisory and online catalog and database instruction; and troubleshooting computer problems.

• Managing the cataloging department• Selecting, implementing, and managing a new integrated archive database• Writing database training manuals and leading database training• Cataloging film and videotape materials and assisting with the development of a controlled vocabulary and cataloging standards• Preparing budgets and reports• Overseeing database cleanup projects• Assisting with a move to a new archive facility

• Cataloging digital visual images in an Access database• Assisting with the development of a controlled vocabulary and cataloging standards

Assisting patrons access information in a variety of formats; giving readers’ advisory and online catalog and database instruction; and troubleshooting computer problems.

Providing ready reference assistance, information referral, and online catalog and database instruction.

Fast-paced document delivery and research requiring extensive knowledge of the University of Washington Libraries.

Preliminary researching for the project "Lives Interrupted" about the incarceration and forced relocation of UW's Japanese American students during 1942https://www.lib.washington.edu/specialcollections/collections/exhibits/harmony/interrupted

Subject analysis, indexing, abstracting, and cataloging an in-house resource library.

Collection development, monitoring the library budget, weeding materials, shelving books, filing, research, document delivery, and completing special projects.

Barista. Introducing Scottish coffee drinkers to drinks beyond their typical "black" or "white" coffees. Involved educating customers and promoting beverages.