• Develop and streamline processes to enhance customer experience in a rapidly evolving SAAS start-up environment• In-depth and intuitive understanding of customer’s needs to enhance our product and company growth• Work cross functionally with accounting, product development, sales, marketing and leadership to create customer centric solutions• Grew a three-person team to over 18 (plus) Customer Success Representatives (CSR) within two years • Took ownership of training, managing, hiring, and delegating work for all CSRs• Manage various data entry teams to ensure daily and monthly tasks are completed accurately and on-time• Support, motivate, and manage team to meet core success goals

• Plan and execute social and on-air campaigns while adhering to tight hourly/daily deadlines.• Highly organized and able to successfully complete multiple projects on a daily basis.• Develop and manage contests for clients, determining the most engaging channels to reach the targeted audience.• Work closely with sales team to generate strategies to attract and retain new clients.• Trusted liaison between the three major channels of the station; marketing, sales and news teams.• Implement station promotion plans based off extensive market, rating and viewer research.• Create and manage social sponsorships, digital ads, web ads, radio promotions and promotional contests. • Develop and monitor a weekly social media schedule and report, tracking high performing posts and originate new content.• A key asset to a small team dedicated to producing attention grabbing on-air promos paired with engaging digital and social content for targeted special reports.• Write, shoot, edit, and plan social and on-air campaigns creating detailed schedules under strict deadlines.• Manage several social media accounts representing Live 5.• Write, shoot, and edit daily news topicals successfully driving the audience to local news.

• Catered to a large portfolio of clients in varying industries; assessed their needs, identified the best avenues for advertisement, and created successful campaigns.• Cultivated and maintained strong professional relationships with clients and Account Executives. • Collaborated with Account Executives to present potential clients cohesive marketing strategies across multiple platforms.• Researched and analyzed clients and their core demographics to create effective, attention-grabbing commercials.• Highly influential in persuading clients in creative direction and on-air scheduling within budget.• Managed client expectations by ensuring quality production while updating and adhering to specified timelines.• Managed brand identity for two competing stations working with a shared services agreement.

400 hour internship • Quick to learn basics of the industry in a rapid and competitive breaking news environment.• Hands on training with seasoned professionals in writing, shooting, editing, motion graphics, directing, lighting, and managing multiple social media channels.• Took initiative to jump into new projects, always offering a helping hand and going above and beyond expectation. • Was quick to learn basics of the industry in a rapid and competitive breaking news environment.• Hands on training in marketing, sales, and news departments to develop a complete understanding of how a market 18 news stations operates.• Took initiative to create new projects for future interns.• Managed social media content for WUAB using Twitter, Facebook, and Wordpress• Active team member in coordinating, planning and executing the single largest donation event in Ohio with local sponsors and promotional events through the greater Cleveland area.• On the job training in Edius, Adobe Premiere Pro, Adobe After Effects, script writing, lighting, set up on location and in studio.

Student liaison between the University and community in promoting the show, organizing and collecting sponsorship and ticket sales, and answering inquiries from media sources. Managed all components of promotion through a variety of media links including television, internet, and print outlets. One of three Board members charged with interviewing, selecting, and training 16 additional Board members and Committee Chairs to execute annual community event. Worked closely with the Chairwoman and Vice Chairwoman to develop and carry out the general theme and organization of the show.