Samantha Lacasse Email and Phone Number
General Manager of Vermont Brand Experiences, Ben & Jerry's President, Guest Relations Association at
@
Ben & Jerry's
south burlington, vermont, united states
Samantha Lacasse's Location
South Burlington, Vermont, United States, United States
Samantha Lacasse's Contact Details
Samantha Lacasse work email
- Valid
- Valid
- Valid
- Valid
Samantha Lacasse personal email
n/a
About Samantha Lacasse
Extremely focused individual who brings positivity and discipline to a work environment while ensuring future goals are achieved.
Samantha Lacasse's Current Company Details
Ben & Jerry'S
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General Manager of Vermont Brand Experiences, Ben & Jerry's President, Guest Relations Association
south burlington, vermont, united states
- Website:
- benjerry.com
- Employees:
- 1211
Samantha Lacasse Work Experience Details
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General Manager Of Vermont Brand ExperiencesBen & Jerry'S Jun 2024 - PresentVermont, United States
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Hospitality Operations General ManagerBen & Jerry'S Jan 2021 - PresentWaterbury, Vermont, United States
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Guest Experience ManagerBen & Jerry'S Feb 2017 - PresentWaterbury, VtFactory Tours & Scoop Shop• Manage 10 full time employees and 75+ seasonal employees, empowering consistent and exemplary guest experiences in the Waterbury scoop shop, gift, and tour operations• Facilitate and plan operations, maintaining high standards and expectations with organized and updated processes• Encourage positivity and employee development, inspiring staff through coaching, feedback and recognition• Train and develop procedures for hospitality specific safety response, including general safety training, emergency response plans and the role of a Duty Manager• Serve as a corporate liaison and site representative for speaking engagements, including the Global Franchise Meeting, Guest Relations Association Conference and brand public relations events• Coordinate special onsite events, including our annual brand social mission exhibit, WinterFest and Free Cone Day• Organize operations and procedures in response to COVID-19, managing the brand experience in a safe environment for both staff and guests, adapting as the current pandemic evolves
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Disney Springs Operations Guest Experience ManagerWalt Disney World Jun 2012 - Feb 2017Disney SpringsGuest Show & Parking GEMRelief Duty Manager for Disney Springs Property•Manage 200+ Cast Member team, inspiring optimism while working together to produce efficient and successful operations in parking and custodial•Inspire Cast and serve as a role model for exemplary guest service, demonstrating the Disney Four Key Basics of service focusing on safety, courtesy, show and efficiency•Promote a safe work environment, adhering to operating guidelines, and developing processes to ensure Cast and Guest safety in traffic, custodial and overall daily operations•Selected and serve as Relief Duty Manager, acting as executive manager and Disney representative for the 1.2-mile property, amongst combined Disney owned and operating participants, serving as command controller in emergency situations and accountable for executive decisions that will impact property wide operations and 30+ outside companies•Coordinate construction projects and roadway planning for future state parking and roadway operations, including temporary position acting as a project manager to assist in communicating property wide impacts and acting as on-site contact•Partner and develop relationships with third party vendors, including the Florida Highway Patrol, and other construction companies to enhance Disney operations in offsite parking and Cast and Guest events such as Car Master’s Weekend, Festival of the Masters and Holiday events•Serve as a champion liaison in scheduling, recognition, communication and training among peers•Create, organize, communicate and execute Cast Recognition events including Cast Carnival, Custodial Appreciation Day, Guest Show Olympics and various other recognition events -
Magic Kingdom OperationsWalt Disney World Mar 2010 - Jun 2012•Coordinator Proficient, managed cast member breaks and rotations utilizing Cast Deployment System while adjusting to theme park attendance & attraction demand•Jungle Cruise Trainer, responsible for training new cast members while demonstrating the Disney Basics•Cross-Trained and proficient in multiple areas including Jungle Cruise, Haunted Mansion, Hall of Presidents & Pirates of the Caribbean•Created “magic” for our Guests in the form of Magic Moments to enhance the Guest experience•Worked effectively in a team environment operating moving vehicles safely and efficiently•Required to perform multiple tasks, including reacting to emergency situations, maintaining a positive attitude
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Animal Kingdom OperationsWalt Disney World May 2009 - Oct 2010Orlando, Fl•Demonstrated an extensive knowledge of surrounding animal exhibits in a highly interactive area•Managed guest control on a train platform while complying with safety procedures •Regularly presented to large groups in a professional and confident manner
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Disney College Program Campus RepresentativeWalt Disney World Jan 2009 - Sep 2010•Promoted awareness of the Disney College Program with multiple campus presentations and displays•Provided extensive knowledge and experience of the program and opportunities to those interested•Communicated with regional Disney representative and campus career counselor to coordinate presentations•Hosted Disney movie and information events for many potential candidates to explain the program
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Hollywood Studios OperationsWalt Disney World Aug 2008 - Jan 2009Orlando, Fl•Responsible for audience control in a 400-seat theater where communication with co-workers was essential•Learned about guest service recovery and the importance of theming in the Disney environment •Demonstrated exceptional guest service in a fun environment for families and children
Samantha Lacasse Skills
Strong Customer Service
Positive Work Environment
Leadership And Communication Skills
Motivation And Empowerment
Outstanding Presentation Skills
Follow Through Skills
Problem Solving
Cast Deployment System Experience
Mac Os X
Professional And Enthusiastic Trainer
Coordinator Proficiencies
Response To Deadlines
Creative
Teamwork
Samantha Lacasse Education Details
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Hospitality Management -
Hospitality Industry Management
Frequently Asked Questions about Samantha Lacasse
What company does Samantha Lacasse work for?
Samantha Lacasse works for Ben & Jerry's
What is Samantha Lacasse's role at the current company?
Samantha Lacasse's current role is General Manager of Vermont Brand Experiences, Ben & Jerry's President, Guest Relations Association.
What is Samantha Lacasse's email address?
Samantha Lacasse's email address is sj****@****ast.net
What schools did Samantha Lacasse attend?
Samantha Lacasse attended University Of Central Florida, Champlain College.
What skills is Samantha Lacasse known for?
Samantha Lacasse has skills like Strong Customer Service, Positive Work Environment, Leadership And Communication Skills, Motivation And Empowerment, Outstanding Presentation Skills, Follow Through Skills, Problem Solving, Cast Deployment System Experience, Mac Os X, Professional And Enthusiastic Trainer, Coordinator Proficiencies, Response To Deadlines.
Who are Samantha Lacasse's colleagues?
Samantha Lacasse's colleagues are Dora Martin Martin, Jiten Sahni, Yssania Gibson, Davis Joseph, Michael Yamamura, Ashley Lynch, Dana J..
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Samantha LaCasse, CRVPM
Risk & Information Assurance Professional At Safe Credit UnionSacramento, Ca -
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Samantha LaCasse
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