Samantha Lam Email and Phone Number

Start up my own business to manage the operation of the airbnb business. Currently have a block of apartments listing on varies online platform• Step up channel manager to manage bookings and operation; Actively negotiate special offers, exclusive deals and look after accounts on different social channels• Develop annual budget for the business, monitor performance, create a sales and marketing plan and implement all sales strategies• Negotiate with accommodation suppliers and regularly monitor to ensure Mandega House has competitive rates and conditions• Working with contractors/ suppliers on tight timescales to refurbish the all apartments and provide a good environmentfor the guests.• Managing and addressing maintenance• Actively acquiring new properties and block of buildings opportunities for oversea investors to invest in UK• Build excellence relation with property owner• Manage a team of staff onsite in making sure all aspect of the building are high standard• Ensure compliance with health and safety regulation and licensing requirements.

-Supported long-term business needs and strategies by generating guest relations feedback for process improvements.-Strengthened operational efficiencies and traceability, developing organisation systems for financial records and sales reports.-Fostered relationships with customers to maximise satisfaction, retention and experience.Implementing PMS system in order to increase our profit and also increase marketing coverage online.

Rewarded as Best Sales Person of the Year after joining the company for 6 months by bringing in record sales and roll out new marketing campaign and promote to become sales and marketing executive.

-Assessed marketing campaigns using key metrics and performance indicators.-Worked effectively in heavily cross-functional, fast-paced environment.-Led concept development and organised sales and operations resources.-Worked closely with my manager to set, manage and report on event costing, ensuring budget compliance.-Tracked event and campaign performance using post-event metrics, preparing regular evaluation reports for my manager-Ensured timely delivery of materials and assets on event days, liaising with vendors and delivery personnel as needed.