Samantha Larke Email & Phone Number

Norwich, England, United Kingdom

Norwich, England, United Kingdom

Norwich, United Kingdom

I first started working for AMS, which is the maintenance company for Wherry Housing then we were combined to move offices to work aside Wherry Housing as one big team. I work 35 hours a week, plus staying overtime out of my own time to get work completed. I deal with over 7000 properties within Wherry for repairs to be carried out by our approximately 40 tradesmen. I have a very positive attitude to my job with a professional phone manner. I am confident in using many IT systems (Emailing (Outlook), Word, Excel and our booking system Orchard & Total Repairs)My Duties involve: - To achieve all KPI's and delivery of first class service.Develop a focused culture of continual improvement where people develop and contribute to achieving KPI and business goals.Liaise with other departments and external clients to ensure customer satisfaction and improvement of processes and procedures.Dealing with tenants, receiving & making phone calls for booking in maintenance repairs, helping with complaints and any other requests.Working to a deadline for repairs and prioritising the work load.Communicating effectively with customers and other contractors/Departments to ensure repairs are done to a satisfactory level for the tenants and complying with company standards. Ensuring progress with merchants for materials and tools to help carry out repairs.Checking repairs that have been done & completed on the out of hour’s service.Attending meetings and suggesting & advising on ways to improve living for the tenants

I travelled to Thailand on my own to achieve a TEFL (Teaching English as a Foreign Language) qualification which I successfully done. This was achieved at an island called Koh Samui, where I was based for a month. Once this was passed, I was then employed at a school based in the centre of Bangkok. This opportunity gave me a huge confidence boost and self esteem, I enjoyed helping students improving on the English skills. Unfortunately I was forced to leave the country due to being unwell and needed medical treatment in the UK.My Duties consisted of:-Preparing work for 2 hours length classes, making the classes fun & keeping them interested & entertained.Helping the younger students with their homework from the international schools they attend during the dayTaking part in plays for the students with other teachers.

I was employed as a ‘Dental receptionist’ by Mr & Mrs Friend to work Monday – Friday 39 hours a week. This was a small company that consisted of 2 dentists, 1 hygienist and 3 dental nurses. Unfortunately I had to leave due to taking my opportunity in Thailand. My Duties consisted of: - Dealing with calls from patients to book an appointment for treatment.Filing of patients records.Keeping the reception tidy at all times.Dealing with large amounts of money, being kept safe in the till.Having the responsibility of holding a key to open & close the practice.

This involved of general office duties, filing, answer the phone and booking out car rentals for private customers aswell as companies.

Gnvq, Hairdressing

Travel & Tourism 2000 – 2001 pass English GCSE retake 2000 – 2001 C

Education record