Samantha M. Email and Phone Number

Developed rapport to create safe and trusting environment for care. Upheld confidentiality requirements and regulatory compliance guidelines. Acted as first point of contact and set appointments for prospective clients. Handled complaints and questions, and re-directed calls to other team members. Answered phone calls and answered questions from potential customers. Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions. Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns. Offered each customer top-notch, personal service to boost sales and customer satisfaction. Assisted call-in customers with questions and orders. Explained features and advantages of Medicare products or services to promote sales. Performed cold-calling and follow-ups with leads to secure new revenue. Logged reports, expenses, receipts and sales documents into digital database. Used Cuy and FOCA to track pipeline activity and analyze sales trends. Explained features and advantages of Medicare Advantage products or services to promote sales. Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

Provides accounting support to the 502 nd Air Base Wing organizations and tenant unit personnel totaling 40,000 individuals. Supervises outstanding travel orders metric; researches and validates aged travel documents. Manages accounting voucher control logs and certifies collection payments are 100% accurate. Certifies and obligates travel orders for 450 military personnel totaling $448K. Ensures deployable personnel depart within designated window. Tracks 3.4K disbursement vouchers for payment office. Accounts for $13.9M expenses daily.