Samantha Macia Email & Phone Number

-Remain current with and aware of ever-changing style guides from a variety of different court systems, each with their own specific preferences.-Verify the accuracy of transcripts from hearings of courts across the U.S.-Research technical language from a variety of fields including medical, legal, and educational in the process of proofreading transcripts.-Bring a sharp eye to the most minute errors in texts, ensuring consistency across documents.-Keep pace with multiple projects at once to meet deadlines.

-Build positive working relationships with writers throughout the editing process, providing delicate feedback while keeping the broader audience and accessibility in mind.-Carefully review both fiction and non-fiction e-books and book descriptions in a fast-paced, deadline-driven environment.-Proofread texts for errors in grammar, spelling, syntax, and punctuation.-Interpret plagiarism scans to make sure that content is original.-Ensure texts adhere with the house style guide as well as customer preferences.-Suggest edits to improve the flow and readability of texts.-Communicate with writers and customers on an ongoing basis to make sure that everyone feels heard.-Pitch my work to customers on an ongoing basis.

Wellington, Wellington Region, New Zealand

-Reported to clients in biweekly meetings to update them on data collection and delivery exceptions.-Acted as an escalation point for internal and external teams with queries about meter data or standing data in the Australian energy market. -Handled data exceptions with complex solutions involving the integration of multiple systems.-Trained incoming personnel and reviewed processes to make sure workloads were balanced between team members and overlapping deadlines were met.

Wellington, New Zealand

-Worked with internal and external stakeholders to resolve smart meter issues swiftly, utilising Salesforce, Excel, and Splunk.-Managed retailer and network queries by looking into a range of databases to determine causes and next steps.-Problem solved to remedy data collection issues, internally audit databases, and find more efficient ways to complete tasks.

Washington D.C. Metro Area

-Worked on two contract assignments through OfficeTeam.As a data specialist, I:-Analyzed bank statements, tax forms, and other documents to present the business administrators with organized information about small businesses’ finances.-Input loan customer applications, using Salesforce.As an office coordinator, I:-Communicated with customers to schedule service calls and estimates as well as address billing concerns.-Managed employee schedules & customer data on Housecall Pro and transferred data from Successware.-Trained incoming personnel.

Bethesda, Maryland

-First and last point of contact for guests as they entered and left the restaurant.-Communicated with guests both in person and over the phone regarding reservations, the wait list, to-go orders, parking recommendations, compliments, concerns, and complaints. Worked to ensure their dining experience was a pleasant and memorable one.-Coordinated the seating of guests so as to evenly spread the workload among servers, not overload the kitchen staff, and save tables for reservations.

Izumo, Shimane, Japan

-Designed lesson plans for teaching English to Japanese high school students.-Team taught with Japanese teachers of English and engaged students in language learning, making the classroom fun and supplementing traditional grammar studies.-Organized English club activities for after school. -Acted as a cultural ambassador for the United States while living and working in Japan.

Greater New York City Area

As a Social Media Intern:-Grew the non-profit's social media accounts, including Facebook, Twitter, YouTube, Instagram, & Pinterest.-Wrote blog posts for WordPress.As a Program Development Intern:-Engaged in field work, both home and abroad, with elementary school - university age students.-Helped teach students about holistic health practices and the way our brains and our bodies are connected.-Helped write grant proposals and look for funding opportunities.

Greater New York City Area

-Assisted attendants by showing them to their seats, passing out programs, and answering any questions they might have.-Checked the performance and audience space to make sure there were no fire hazards present and ensured the theaters stayed clear of debris. -Certified as a Fire Department of New York Indoor Place of Assembly Safety Personnel.

Greater New York City Area

As a Vendor Manager: -Emailed linguists/translators and negotiated rates with them. -Organized linguists' personal & financial documents. -Gained experience with Plunet. -Trained other interns & walked them through the vendor management proces.-Proofread deliverables to ensure attention to detail was maintained at a high level.As a Sales Assistant: -Conducted online research to find out which industries might be most in need of language services.-Used LinkedIn and other websites to look for the best contacts within those industries. -Assisted the Sales Director in sending out mass emails and in responding to those emails.-Gained experience with Salesforce, Excel, and SendGrid in carrying out all of the above responsibilities.

Washington D.C. Metro Area

As a Tennis Instructor: -Gave private tennis lessons to small groups of kids who were at a beginner level. -Came up with drills that would best engage the children's skill levels. As a Tennis Camp Counselor:-Helped run tennis-themed day camps. -Worked with other camp counselors to engage kids, aged 4 to 12, in fun tennis drills. -Adjusted drills to various skill levels. -Supervised campers during downtime, lunch time, and other outdoor activities.

Washington D.C. Metro Area

As an Executive Tutor:-Tutored 3rd - 12th grade students, both individually and in groups, in subjects such as math and reading. -Helped students with their homework and with academic/organizational skills. As an Application Reviewer:-Conducted telephone interviews with prospective tutors, making sure they were well qualified to work with children and bring the right energy to the job. -Wrote reviews on applicants so that HR could make a decision regarding hiring.

Washington D.C. Metro Area

-Answered the phones and helped with client relations. -Organized files, both on the computer and in filing cabinets.-Proofread travel itineraries. -Gained experience with Constant Contact.-Helped with keeping the office clean and organized, including watering the plants and cleaning up common areas.