• Oversee the guest experience and ensure a personal, friendly experience for all guests and employees while managing day-to-day activities of the office as the main point of contact in client facing areas.• Maintain office equipment for uninterrupted function, identify and fulfill office supply needs, maintain and manage vendors, and coordinate food delivery as needed.• Assist with office efficiency by maintaining appearance of common areas, organizing procedures, handling correspondence and liaising with external vendors.• Provide direct administrative supports as needed, including scheduling appointments, meetings, and events, mailing and shipping packages and other ad-hoc administrative duties.• Working as part of the Workplace Experience team to promote culture and wellbeing for all employees.• Assisting with Event management and co-ordination for both internal and client events.

Working as part of the COVID-19 Vaccination team in various facilities around Sydney;Greeting clients and assisting them with any queries.• Collecting personal details from clients and recording in online system.• Working with doctors and nurses to allow for smooth running of clinics.• Strong attention to detail to ensure all information is uploaded correctly to Australian vaccination register.• Following health and safety policies and procedures.

• Managing a high volume of claims from point of submission to settlement.• Liaising with the insurer, claimant and brokers to ensure best outcome for claimant.• Dealing with queries via phone and email within SLA.• Assessing claims and approving payments based on the policy requirements and limitations.• Reporting weekly stats and updates to management to ensure efficiency across the team.

Calling existing clients to check up on stock and to assist in placing orders as part of trial (telesales rather than face to face sales)• Selling new products to existing clients, encouraging new orders and merchandising in store• Building and maintaining positive relationships with clients• Tracking and reporting success rate of telesales as opposed to face to face sales.• Compiling and reviewing data to assist in validating the effectiveness of the trial.

• Managing debt collection process for all corporate clients• Maintaining reports of progress with debt collection• Reporting results weekly to senior management team and finance department• Invoicing group schemes• Reconciling accounts for corporate clients• Handling queries from clients, account managers and brokers• Working with the business as a whole to ensure excellent customer service• Administrative support for account managers and sales team

• Handling customer queries via phone and email• Resolving complaints where necessary• Administrative support for account managers and sales team• Data entry – setting up new insurance policies etc.• Customer support for larger corporate clients and insurance brokers