Samantha Patrick Email & Phone Number

· Won an award, January 2021: Best Supporting Actor - Exceptional support to commercial efforts.· Conduct investigations into the potentially non-compliant practices of reported Zoopla members with a view to resolving any incidences quickly and effectively.· Investigation via internal processes of all queries and complaints received and where necessary initiate the removal of any non-compliant members from the portal.· Working closely and on-boarding of industry redress… Show more · Won an award, January 2021: Best Supporting Actor - Exceptional support to commercial efforts.· Conduct investigations into the potentially non-compliant practices of reported Zoopla members with a view to resolving any incidences quickly and effectively.· Investigation via internal processes of all queries and complaints received and where necessary initiate the removal of any non-compliant members from the portal.· Working closely and on-boarding of industry redress schemes/affiliations; ensuring all Zoopla members are affiliated with the required certifications in line with Zoopla T&C’s and as governed by UK Law.· Investigating & detecting fraudulent accounts/phishing activity.· Conducting proactive investigations on problematic concerns.· Working closely with Sales, Management, Technical & Legal Teams as required.· Training of two other team members.ACHIEVEMENTS:· 97% average satisfaction survey response score on resolved tickets, higher performer target, 89%.· Annual review gained 'rising star' award in 2019, 2020, 2021 & 2022. Show less

Part of a team of six within front line customer support, providing a first-class pro-active customer service experience for all new and current members.Internal Awards Received:· ‘thoroughness and dedication’· ‘strong pace and dedication to service excellence’.· Set up and monitoring of new members, liaising with members via telephone and email and utilising external sources to achieve turnaround in a timely manner.· Providing first hand technical support to agents,… Show more Part of a team of six within front line customer support, providing a first-class pro-active customer service experience for all new and current members.Internal Awards Received:· ‘thoroughness and dedication’· ‘strong pace and dedication to service excellence’.· Set up and monitoring of new members, liaising with members via telephone and email and utilising external sources to achieve turnaround in a timely manner.· Providing first hand technical support to agents, escalating concerns and working with other internal teams to achieve results.· Dealing with department escalated complaints, applying credit notes/free products as deemed necessary.· Training agents on all aspects of Zoopla features/products and back office reporting.· Project work undertaken; ‘Customer Satisfaction’, updating Zoopla manuals, Premium Products, 3rd party banner advertising.· Standing in for the Customer Support Manager where required, training new staff members and vetting CV’s.Zoopla training modules completed:Effective 1-1’s, disciplinary and interviews techniques. Time Management. Fire and Safety Certified.ACHIEVEMENTS:· Qualitative targets over-achieved in the last 3 years. Show less

Milton Keynes, United Kingdom

Project Manager - Overseas DevelopersProviding consistently high quality pro-active post-sales support to our developers/agents/private vendors at Rightmove Overseas head office.Project Manager 'Vendor Direct'Project Managed the set up of ‘Vendor Direct Project’ – This enabled advertising of properties for overseas private Individuals.ACHIEVEMENTS:· Self-generated the first 43 sales in 3.5 months before handing the project over to the sales team to… Show more Project Manager - Overseas DevelopersProviding consistently high quality pro-active post-sales support to our developers/agents/private vendors at Rightmove Overseas head office.Project Manager 'Vendor Direct'Project Managed the set up of ‘Vendor Direct Project’ – This enabled advertising of properties for overseas private Individuals.ACHIEVEMENTS:· Self-generated the first 43 sales in 3.5 months before handing the project over to the sales team to progress its revenue potential. Show less

· Portfolio of 455 accounts with a book value of £310K.· Full responsibility for the overseas credit process reporting to credit manager, cash allocation, taking visa payments, building relationships.ACHIEVEMENTS:· Suggested a 30-day payment process rather than 60 days - process implemented.· Implemented a query log.· Regularly overachieving cash collection targets.· DSO significantly reduced over from 86 days to 42 days in 1 year.

Credit Controller for South Region UK reporting to Credit Manager.· 400 live accounts, cash allocation, book value £3.5M month.· Credit checks, bad debt, visiting branches for debt meetings with managers/directors.ACHIEVEMENTS:· Over target by 575K in one month.· Overachieved DSO target: DSO reduced from average 87.72 days to 40.84 days. Company target 56 days.· Implemented a query log.

· 600 live accounts, credit checks via Graydon UK, setting credit limits, opening new accounts, dealing with bad debt, implementing payment plans, deputy to Credit Manager.ACHIEVEMENTS:· Over target 500K in one month.· DSO Target overachieved: Reduced DSO from 67.72 days to 56.70 days of a target of 58 days in 12 months.· Visited BDF largest medical client to improve relationships and resolve long-standing queries. All issues resolved, 27 days from the initial visit.·… Show more · 600 live accounts, credit checks via Graydon UK, setting credit limits, opening new accounts, dealing with bad debt, implementing payment plans, deputy to Credit Manager.ACHIEVEMENTS:· Over target 500K in one month.· DSO Target overachieved: Reduced DSO from 67.72 days to 56.70 days of a target of 58 days in 12 months.· Visited BDF largest medical client to improve relationships and resolve long-standing queries. All issues resolved, 27 days from the initial visit.· Worked on SAP problem solving team. Show less