Samantha Patrick Email & Phone Number

· Won an award, January 2021: Best Supporting Actor - Exceptional support to commercial efforts.· Conduct investigations into the potentially non-compliant practices of reported Zoopla members with a view to resolving any incidences quickly and effectively.· Investigation via internal processes of all queries and complaints received and where necessary.

Part of a team of six within front line customer support, providing a first-class pro-active customer service experience for all new and current members.Internal Awards Received:· ‘thoroughness and dedication’· ‘strong pace and dedication to service excellence’.· Set up and monitoring of new members, liaising with members via telephone and email and.

Milton Keynes, United Kingdom

Project Manager - Overseas DevelopersProviding consistently high quality pro-active post-sales support to our developers/agents/private vendors at Rightmove Overseas head office.Project Manager 'Vendor Direct'Project Managed the set up of ‘Vendor Direct Project’ – This enabled advertising of properties for overseas private Individuals.ACHIEVEMENTS:·.

· Portfolio of 455 accounts with a book value of £310K.· Full responsibility for the overseas credit process reporting to credit manager, cash allocation, taking visa payments, building relationships.ACHIEVEMENTS:· Suggested a 30-day payment process rather than 60 days - process implemented.· Implemented a query log.· Regularly overachieving cash.

Credit Controller for South Region UK reporting to Credit Manager.· 400 live accounts, cash allocation, book value £3.5M month.· Credit checks, bad debt, visiting branches for debt meetings with managers/directors.ACHIEVEMENTS:· Over target by 575K in one month.· Overachieved DSO target: DSO reduced from average 87.72 days to 40.84 days. Company target 56.

· 600 live accounts, credit checks via Graydon UK, setting credit limits, opening new accounts, dealing with bad debt, implementing payment plans, deputy to Credit Manager.ACHIEVEMENTS:· Over target 500K in one month.· DSO Target overachieved: Reduced DSO from 67.72 days to 56.70 days of a target of 58 days in 12 months.· Visited BDF largest medical client.