Sam Rosenfeld Email and Phone Number

- Adobe Workfront system administrator, responsible for developing data architecture, end-to-end workflows, and a streamlined user experience for cross-functional teams and clients in a matrixed organization.- Managed intake and prioritization of creative and support requests based on alignment with business objectives and real-time capacity.- Created custom reports and dashboards for tracking work and deadlines, achieving a 97% SLA success rate for The Studio in 2023.- Consolidated data tracking for resource management and project billing into a single tool, Adobe Workfront, improving oversight and saving 25% in costs.- Led a team of four direct reports through organizational changes, maintaining high customer service with a Net Promoter Score (NPS) of 93 in 2023.- Developed and implemented automation strategies based on market trends and data analysis, boosting operational efficiency by 25%.- Enhanced efficiency by implementing Adobe Workfront Fusion, simplifying end-to-end workflows.- Launched in-system resource planning and trained managers, reducing operational costs by 15% through informed decision-making.- Collaborated on automated monthly billing within Adobe Workfront, cutting operational costs by 28% and ensuring real-time budget tracking.

- Built, managed and proposed operational changes based on analysis of department data to increase effectiveness and efficiencies.- Developed scalable models to analyze creative and service requests, enhancing The Studio’s offerings to franchises.- Prepared reporting and metrics dashboards related to time tracking, quantity and status of projects, team capacity and effectiveness, expense budgets and other relevant data.- Developed and maintained standard operating procedures and best practices to ensure cross-functional teams adopted and adhered to workflow processes and procedures.- Spearheaded consolidation and optimization of request forms in Adobe Workfront, reducing the number of forms by half and leading to an operational time savings of 50%.- Launched new Adobe Workfront Support queue for clients and team members, consolidating support requests into one project management tool and enabling tracking of support requests.- Collaborated with cross-functional teams to pilot new Adobe Workfront end-user interface. Implemented a pre-trial period for clients and internal teams to opt-in and provide feedback prior to rollout. Conducted post-trial surveys and analyzed responses to refine end-user experience before full rollout to all users two months later.- Identified employees eager to learn and led them through cross-training to deepen their knowledge of processes and enable them to become Adobe Workfront power-users.- Built a culture of solutions over challenges by encouraging all staff members to come to meetings with ideas and potential solutions and likewise approaching my manager with suggested solutions instead of problems.

- Prepared and analyzed monthly reports related to billing, time-tracking and team capacity for senior leadership for clients and The Studio.- Developed streamlined onboarding and offboarding processes by leveraging existing project management software, Adobe Workfront, where none existed before, enabling real-time tracking of workflows and reducing operational cost by 10%.- Spearheaded development and implementation of Employee packages to boost morale in a fully remote environment.- Served as analytic generalist by supporting data queries from internal team members and clients requiring holistic knowledge of the business, our team and our processes.- Collaborated with cross-functional team to develop and launch content strategy for new Digital Asset Management (DAM) system on SharePoint.- Cross-trained clients and internal team members on a new end-user interface during rollout for our project management system, Adobe Workfront.- Created and presented insightful quarterly reports for Business Unit leaders, showcasing work trends over time to enable client leadership to recognize the value in strategic planning prior to submitting requests. - Presented creative asset showcase to business partners to promote recent Studio work from cross-functional teams.

- Achieved 97% SLA success rate across 500+ projects.- Managed projects through to completion and facilitated workflow by following up with team members to ensure final deadlines were met.- Co-created a new, more efficient project workflow for the Clients for Life program leading to a 50% reduction in turnaround time.- Trained new hires on best practices, process workflow, and vendor relations.- Created standard operating procedures to help with more efficient onboarding of new employees.- Supported supervisor by hosting bi-weekly team meetings to identify and resolve struggle points for active projects.

- Managed projects through to completion and facilitated workflow by following up with team members to ensure final deadlines were met.- Utilized capacity data along with designers' skill sets to determine which designer to assign new projects.- Worked with client and managed expectations through clear, consistent communication throughout the project life cycle.

- Developed project timelines and coordinated with interdepartmental teams to ensure accurate and timely completion of deliverables.- Identified optimal opportunities for resource allocation for each campaign.- Monitored project expenses to achieve client goals and remain within budget.- Ensured all creative and agency assets were completed appropriately and client approved prior to Cannes submission.

- Analyzed social media data to deliver actionable insights for targeted campaigns on Twitter, Facebook, and Linkedin.- Partnered with Strategic Marketing Consultant to develop and execute marketing strategies to boost engagement on social media.- Used paid social to promote company hosted workshops, community socials, and networking events.- Established and documented standard operating procedures related to member engagement and customer relation management system.

- Utilized Google Analytics to optimize performance and improve website’s organic growth through SEO infusion.- Analyzed, designed, and wrote content for website, social media, and email marketing campaigns.- Partnered with website developer to improve website functionality and update website copy.- Analyzed social data trends to improve marketing strategies and boost engagement on Twitter, Facebook, and Linkedin.

- Served as counselor for campers 5-15 years old.- Contributed to planning and execution of daily camping activities.- Influenced campers and fellow counselors through positive role modeling.

- Taught 3-6 year olds the basics of baseball and softball skills.- Provided private baseball/softball lessons to 6-9 year olds on hitting, throwing, and running.- Taught hitting camps to 12-14 year olds for baseball and softball.