Serves as the strategic leader for managing 30+ FTE personnel that includes 5 supervisors, training new staff members, reinforcing conducive training, and ensuring standard operating procedures.Key Accomplishments:• Deliver in-depth data analysis for critical operational needs, and administer an online scheduling tool for facility and user setup.• Coordinate and partner closely with the executive team for determining critical department opportunities, progress, and requirements.• Collaborate with multiple departments to secure accurate data entry for reporting/billing efficiency, adequately support the employees with personal as well as work-related issues, and administer the bi-monthly department payroll.

Facilitated the implementation of front-end verification processes, managed 35 FTE staff, and facility billing upon department consolidation.Key Accomplishments:• Oversaw projects and training for the new software initiation and primarily responsible for the daily operations of the billing facility.• Ensured all reports and disclosures comply with relevant government regulations, professional standards, and organizational policies.• Executed analysis of audit reports, continuous quality review and improvement of procedures, and general facility management.

Spearheaded the transportation system, making sure that all vehicles are correctly maintained, and transportation expenses stayed within budget.Key Accomplishments:• Identified response requirements and relative priorities of situations and dispatched units following established procedures.• Accurately and adequately recorded details of calls, dispatches, and messages, as well as proofread data such as records and reports.• Effectively worked with other emergency medical team members, police and fire department personnel for emergency responses.

Headed the planning, training, staffing, and delivery of overall orientations and worked with other teams to deliver a quality orientation program.Key Accomplishments:• Conducted orientation sessions and devised on-the-job training for new hires based on needs of projected acquisitions, and changes.• Arranged training manuals, multimedia visual aids, and other educational materials, scheduled classes based on classroom availability, equipment, and instructors as well as generated post-event evaluations to determine how future events could be improved.• Managed instructors, evaluated performances, promoted instructors to classes for skill development., refined curricula, course content, course materials, and methods of instruction, supervised budgeting, advised recruiters as well as the hiring managers.

Implemented front-end verification process which created a revenue stop loss over $1 million in six monthsMaintain knowledge of community services and resources available to patients.Analyze patients' abilities to pay to determine charges on a sliding scale.Oversee Medicaid- and Medicare-related paperwork and recordkeeping for ambulance services.Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors or others or by participating in the coding team's regular meetings.Present clear and concise explanations of governing rules and regulations.Coordinate communication between patients, family members, medical staff, and/or administrative staff.

Received incoming telephone or alarm system calls regarding emergency and non-emergency ambulance service. Managed and executed emergency diagnostic and treatment procedures, such as stomach suction, airway management, or heart monitoring, during the ambulance ride.Key Accomplishment: • Asked detailed questions to callers to quickly determine their locations, and the nature of their problems to determine type of response needed.• Administered drugs, orally or by injection, or perform intravenous procedures under a physician's direction.• Operated and utilized equipment, such as electrocardiograms (EKGs), external defibrillators, or bag valve mask resuscitators, in advanced life support environments.

Reviewed insurance policy to determine coverage. Interview clients and take their calls to provide customer service and obtain information on claims.Key Accomplishments: • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions are taken.• Maintained customer satisfaction by ensuring appropriate changes were made to resolve customers' problems.• Referred unresolved customer grievances to designated departments for further investigation.

Provided emergency medical services as required, and perform light to heavy rescue functions at emergencies. Administered first aid and cardiopulmonary resuscitation to injured persons.Key Accomplishment: • Respond to fire alarms and other calls for assistance, such as automobile and industrial accidents.• Assess fires and situations and report conditions to superiors to receive instructions, using two-way radios.• Extinguish flames and embers to suppress fires, using shovels, or engine- or hand-driven water or chemical pumps.