Samantha Serrano Email & Phone Number

Las Vegas, NV, United States

Las Vegas, Nevada

• Marketed Hakkasan Nightclub and other venues of Hakkasan Group, on property, throughout most social media sites, and through direct marketing.​
• Able to maintain a positive attitude and personality during high volume nights, while multitasking and creating relationships with customers, to create, not only happy clients, as well as repeat business.

Las Vegas, Nevada

• Provide exceptional customer service to external customers through multiple contact channels including phones, chat, and email.
• Having been recognized for Stellar Customer Service with multiple CLT Superstar awards.
• Provide extraordinary customer service to our internal customers, new hire employees, through the mentor program.
• As a Level 2 mentor, I have assisted with SBS, floor walking, and cheer coaching.
• Currently completing the project management program offered by Go Skillz.

Las Vegas, Nevada

• Able to multi-task and maintain structure, positive attitude, patience and pace in a high volume venue. ​
• During private events and smaller events, created relationships with guests, with professionalism and upbeat personality to help create repeat business.

Las Vegas, Nevada

• Created repeat business by developing long-term relationships with regular customers.
• Consistently received positive feedback from guests on performance reviews.
• Maintained a social media marketing campaign to help to create social media buzz and business for special events for the venue.

Las Vegas, Nevada

• Developed relationships with the guests and delivering excellent customer service.
• Marketed other venues to the guests to help create the ultimate experience within the company.
• Maintained a charismatic attitude throughout the night, regardless of the stress, pressure or temp of the night.
• Trained new employees

Minor, Marketing

Activities and Societies: Cross Country and Track and FieldAthletes

Bachelor'S Degree, Kinesiology And Exercise Science