As a recreation services coordinator I lead and coordinate a wide range of indoor and outdoor programs, activities, and special events to foster community engagement and recreation.Provide exceptional customer service, assisting patrons, visitors, and participants with inquiries, registrations, and information regarding programs.Organize and execute recreational and social events, ensuring activities meet community needs.Maintain accurate records and documentation using various systems, demonstrating a commitment to data integrity and operational efficiency.Develop and manage social media content calendars, creating engaging posts and campaigns to increase brand awareness and drive attendance to programs.Design eye-catching flyers, posters, and promotional materials using graphic design software, ensuring consistency with brand guidelines and messaging.Attend community meetings and events to promote programs, fostering partnerships and enhancing program visibility within the community.Monitor social media analytics and campaign performance, providing insights and recommendations to optimize engagement and reach target audiences effectively.Collaborate with internal teams to gather program information and updates, ensuring accurate and timely communication through digital and print channels.Respond to inquiries and engage with followers on social media platforms, maintaining a positive online presence and building relationships with the community.Maintain a comprehensive understanding of social media trends, platform algorithms, and best practices to drive continuous improvement in marketing efforts.Enhance brand visibility and recognition through creative and innovative marketing initiatives, contributing to community awareness and participation in programs.Increased social media followership by 139% and engagement metrics by 251.8% through targeted content and audience engagement strategies.

As an Office Assistant for the City of Las Cruces, I deliver front-end customer service, manage financial records, attendance logs, and asset tracking. I staff the front desk, ensuring a welcoming environment and handle data reporting and tracking for program performance. Responsibilities include maintaining facility cleanliness, transporting materials, operating specialized equipment, and managing inventory through Munis. I process transactions, verify deposits, and use POS systems (Rectrac) effectively. I contribute to marketing by creating engaging ads and social media content, oversee facility operations including security, and address issues with my supervisor. I support special events, incorporate customer feedback, track trends for program recommendations, maintain HIPAA-compliant records, and enforce policies and regulations. I adapt to meet daily demands and ensure compliance with all applicable standards.