Samantha Thirkell Email & Phone Number

Belton, Missouri, United States

Leverage GPS and navigation app to determine and follow most efficient routes resulting in a ‘On Time’ score of 93%Maintain a 95% customer satisfaction by communicating effectively with restaurant staff and customers in a professional and courteous manner Verify food accuracy and freshness prior to delivery in accordance to sanitation and safety principles

Respond to 60+ incoming customer inquiries regarding cruise prices, timeframe and cruise details each dayUtilized internal software system to manage and verify all guest information to comply with travel regulationsEnhanced customer experience by soliciting customer feedback, resolving customer concerns, and working collaboratively with the travel team to.

Facilitated training for 30 new hires to address business concerns by providing tools and resources such as troubleshooting procedures, call scripts, and a central FAQ document to reduce call time resulting in the most improved team award Solved customer issues within established guidelines with the intent of a "First Call Resolution" and follow-up as.

Kansas City, Missouri, United States

Compiled and processed customer data for 15 or more guests daily using a proprietary hotel management system in order to help streamline hotel operationsPromptly, professionally, and effectively handle common guest issues related to bookings, financial transactions, and facilitiesAchieved 95% accuracy on daily deposits by verifying balances ranging from.

Missouri, United States

Delivered efficient customer service in a timely manner by handling incoming service requests within 5 minutes or lessTroubleshoot common customer issues to achieve a positive, effective resolution and build customer loyaltyDemonstrated excellent call quality and call flow in a call center setting by maintaining professionalism in tone, reducing “dead air.

Continually exceeded customers’ expectations by listening, answering questions, addressing issues, and providing information on products, procedures and policiesInitiated customer communication with friendly greetings, answered questions, and directed customers to product location to facilitate a comfortable and productive shopping experience.Facilitated.

Missouri, United States

Effectively resolved Television issues for over 100 customers daily by guiding customers through troubleshooting process, commands, and resolving tickets Assured high customer satisfaction by providing prompt, knowledgeable service and taking extra steps to ensure excellent customer experience by asking probing questions and verifying resolution of any.

Missouri, United States

Administered end-of-night procedures including printing out day’s operations documents for next-day’s opening managerMaintained efficient workflow by communicating, delegating assignments to team members, and assisting when additional help was needed to assure successful business operationsCross trained employees on order processes, quality control and.