· Defining market opportunities along with producing a plan to achieve market penetration in the domestic sector.· Maximising opportunities to achieve sales targets by growing and developing the sector.· Maintaining accurate records of sales and prospecting activities including phone calls, appointments, presentations, closing of sales, and follow-up activities.· Developing a database of key clients through effective communication including referrals, telephone canvassing, face to face cold calling, direct mail, email, and networking.· Responsibility for sourcing and developing client relationships and referrals.· Developing and managing any networking and engagement programmes associated with the new housing market to enhance SGN Natural Gas’ relationships and to support the overall sales effort.· Establishing relationships and maintaining contact with all clients in the SGN Natural Gas market area to ensure high levels of client satisfaction and provide an excellent standard of customer service.· Responsibility for identifying and building an effective network with Key Account Managers and other gas professionals to maximise revenue in the domestic sector.· Provide weekly, monthly and ad-hoc reports to Head of Business Development.

Learnt key skills in developing my ability to support management to facilitate the achievement of business objectives and the day-to-day operations, this is demonstrated through the following tasks;• Processing documents and maintain accurate records.• Manage stakeholders to ensure all jobs have been fully completed ensuring customer satisfaction.• Manage and maintain accurate records of NISEP sales & costs so SGNNG remains within budget and avoids overspending.• Developed relationships with key clients, including contractors, stakeholders, and third-party independent contractors.• Participating in SGNNG Roadshows, networking with the public sector and demonstrating the importance of sourcing and developing relationships.• Provide regular NISEP updates to the Head of Business Development• Additional duties include;• Creating service and meter job cards for the engineering department as part of the handover process.• Created the sales handover process, detailing what sales should be supplying the engineering team with, to ensure a successful handover.• Strong knowledge of WordPress to upkeep the website with additional roadworks.• The ability to train new staff where appropriate in line with the correct processes and procedures.• Ability to resolve enquiries from both internal and external parties through telephone, face to face or written were appropriate.• Prospecting activities such as phone calls, meetings and following up with sales to ensure customer enquiries have been closed off in the mandatory timeframe to meet KPI’s.

Lead and motivate the team to work to their full potential every day and provide an environment where colleagues can produce their best work.Lead and motivate your team, in accordance with our Leadership & Company PrinciplesCreate an environment where your colleagues can do their best work.Ensure and provide excellent customer service throughout the store and be the lead point of contact for all customer queries.Check and work deliveries, manage the till area and monitor store figures.Monitor and comply with legal and company health and safety laws, standards and guidelines to meet store KPIs.Independent management for the store in the absence of the Store Manager.

• Excelled through training process for the company database. Trusted to regularly refresh these skills and remain complaint with updates and improvements. • Required to provide an exceptional level of customer service via telephone at all times to ensure a satisfactory customer experience. • Trusted to work independently on a one to one basis with each customer, showcasing exceptional product knowledge whilst answering queries, solving issues, and escalating complaint procedures where necessary. • Also required to work as part of a larger team to ensure daily and monthly targets were met. • Developed exceptional communication and time keeping skills whilst also highlighting excellent personal management and eagerness to grow. • Experienced in effective cross selling of varying products/services.

• Tasked with providing a welcoming and friendly atmosphere to ensure an exceptional shopping environment for customers. • Responsible for controlling and analysing stock control, cash handling, purchasing and stock rotation.• Trusted to provided excellent levels of customer service at all times, encompassing the need for acute, independent problem solving along with in depth product and service knowledge. • Entrusted to ensure a well-presented appearance of the work place, including creation of window displays, merchandise specific displays and seasonal store rearrangement. • Required to be effectively trained in health, safety, and fire regulations. • Whilst also adhering to strict health and safety regulations. • Delegated to lock up aspects of the store before closing.