• Assist Customer Service with data entry, follow ups, call outs, order tracking;• Receives inbound calls from customers;• Enters and processes customers’ orders using the Direct Order Entry system;• Monitors order schedules to track order progress;• Checks inventory levels available via in-house computer system;• Issues credits and return authorizations;• Corresponds with other departments through the interoffice e-mail and messaging system;• Assist CSRs with follow ups on quotations;• Works independently and at a productive pace;• Maintains customer sales notes as needed;• Timely completes projects;• Entry of data from production departments for issues of material and receiving of new purchase orders;• Assist warehouse 7 with inventory management and monitor for accuracy;• Assist Customer• Service Manager with end of year inventory management;• Assists in the training of new personnel; and• Other duties as assigned.

• Answer ALL incoming phone calls according to a proven, pre-set script, and schedule a sales appointment. • Log ALL customer comments into eLeads and Reynolds and Reynolds • Schedule follow-up contact if no appointment is made in eLeads. • Confirm scheduled appointments with future happy clients. • Post scheduled appointments on appointment board in the BDC. • Re-schedule “no-show" customer appointments. • Follow-up with sales department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed. • Purify and update customer changes in database. • Contact current customer base on current marketing incentives. • Respond to customer website request (internet inquiries). • Contact internet clients via e-mail and phone to schedule a sales appointment. • Notify necessary departments to inform of appointments set. • Forward ANY customers concerns to the correct department Manager and follow-up 🔹Email customers to make sure all questions are answered and ask for an appointment.🔹forward or page calls to the appropriate people.