Strategy, Growth, & Innovation | Optum Advisory

Provides change management consulting expertise for federal healthcare system’s electronic health record modernization. Activities include developing organizational readiness strategic plans, approaches, and assessments for the Indian Health Services (IHS) Health IT Modernization Program's Electronic Health Record (EHR) implementation, capturing and documenting clinical workflows, preparing comprehensive project management documentation (including project plans, strategic outlines, etc.) to guide and empower the team, lead communication development for engagement materials for both organizational-wide presentations and team instruction, generating crucial deliverables, such as change impact assessments, organizational readiness checks, and user access, rosters, contributing to the successful execution of the EHR implementation.

Led oversight of the strategy, design, and implementation workstreams for strategic initiatives including enterprise-wide IT executive learning and associate development programs. Owned program management activities including project planning, schedules, project scope, status, manage risk, identifying opportunities, and creating and managing budgets ranging $50k-$700k. Developed reporting framework for IT Learning Strategies’ program portfolio conveying progress, risks, and status. Created various project documentation and communication materials, sharing recommendations and updates for multidisciplinary stakeholder consideration and executive approval. Coordinated with stakeholders and customers, presents to executive audiences, and conducts regular vendor account management activities to support business initiatives.

Provided program-level change management support to a major government healthcare organization. Functioned as a project management and change management subject matter expert (SME). Developed change management curriculum and facilitated monthly forums for system-wide organizational change agents. Assessed client's initiatives for stakeholder impacts and provided strategic recommendations to guide successful project implementation. Other activities included onboarding new change agents and contract staff, internal and client reporting, communication artifacts development, and proposal work.

Provided varied advisory support on health projects including data management development, project management organization (PMO) activities, monitoring health insurance exchange compliance, technical assistance document creation, health policy research and analysis, deliverable creation, and reporting.

•Interim Administrator for two–site Federally Qualified Health Center, 70+ employees•Efforts led to Health Centers regaining Health Resources and Services Administration (HRSA) compliance and a 75% increase in patient service revenue •Led multi-disciplinary team to establish system-wide medical staff e-newsletter for communication across the health system•Project Lead on Center for Medicare and Medicaid Services (CMS) Accountable Health Communities grant application for Erlanger Health System•Planned and executed physical relocation and integration of University of Tennessee at Chattanooga’s Internal Medicine Residency Clinic into Erlanger’s off-site Federally Qualified Health Center •Established and executed initiatives to increase efficiency in both laboratory and radiology departments, and managed employee performance and appraisals•Discovered and remedied reporting errors in laboratory and radiology departments’ productivity and volume statistics•Initiated regular process improvement meetings to address revenue cycle challenges and identify improvement opportunities •Edited and analyzed both survey and results for Erlanger's Community Health Needs Assessment (2016)•Planned and executed physical clinic renovations to improve patient flow and access•Identified referral process barriers between ancillary service departments and providers; created EMR workflow solution to streamline processes, coordinate care, and increase communication between clinical staff and ancillary staff •Assessed physician practice operations; provided process improvement recommendations and throughput opportunities to COO, Physician Services

•Led 2 Process Improvement (PI) teams based in reimbursement; one team resulted in approximately $1 million in potential Medicare revenue recovery•PI team work to result in new system-wide ventilator ownership policy implementation •PI team work resulted in improving and exceeding reimbursement benchmarks•Selected to present PI project to executive leadership of Norton Healthcare•Contributed financial writing to proposal for Norton Healthcare to establish a federally qualified health center

•Spearheaded first Patient & Family Advisory Focus Group (PFAFG) at GW Hospital•Supports "Going 90" Campaign to instill best practices to improve HCAHPS scores•Supports Service Excellence project which analyzes employee satisfaction•Presented PFAFG research and implementation to Patient Experience department leadership

Office of Nursing Services via GW MHA Alumni Externship Network

•Trained on university-wide academic majors, minors, and academic programs to advise incoming undergraduate students•Worked with Dietrich School of Arts and Science Advising Staff•Participated in bi-weekly meeting and weekly workshops to enhance advising skills

•Worked with former professor researching data pertaining to legislative voting outcomes and campaign monetary contributions •Utilized Microsoft Excel and STATA to input and analyze data •Contributed writing to final report on data interpretation and research findings

•Regular receptionist duties including greeting visitors, answering telephones, handling incoming and outgoing mail•Scheduled visitors and clients for testing appointments and case manager appointments•Maintained correspondence with office manager, medical case mangers, and director to implement new changes

•Planned events including discussion forums, networking, and social events•Developed letters, simple business contracts and flyers; acquired sponsors•Publicized and communicated information about events via social media sites•Coordinated event cooperation with other student organizations