Samantha Agostino Email & Phone Number

- Own the product roadmap by understanding and prioritizing problems to be solved based on ROI- Maintain deep customer relationships- Gather feedback from stakeholders and build consensus across the organization- Track short term outcomes (e.g. utilization of a feature) as a proxy to long term results

- Execute ownership within a specific sphere of influence, building knowledge and credibility - Prepare work for the engineering team based on the rally cry- Assist in tracking adoption, usage, and gather feedback to inform future story development- Ensure that work is refined and ready for acceptance into a sprint before it's handed over to the engineering team

- Operational Analysis and Reporting - Produced actionable dashboards from previously inaccessible data while developing proficiency with Tableau. Coordinated with stakeholders to transform and visualize this data to highlight network growth, monitor internal processes, demonstrate customer ROI, and identify upsell opportunities. - Project Management – Managed the migration of over 400 existing customers to a new suite of technical infrastructure. Migration involved close coordination with internal and external stakeholders to provide increased security, agility, and efficiency to both our customers and internal teams.

- Roster Processing - Validated inbound customer data, guaranteeing SLAs and proactively engaging with customers to ensure smooth ingestion. Served as a point of contact and escalation for data quality issues. - Leadership - Onboarded three new team members. Improved onboarding process by creating new training strategies and iterating on existing documentation. - Process Improvement – Reimagined and executed improvements to existing team processes to increase operational efficiency and provide increased value to customers. - Demystifying Company Values - Created an internal training on ‘Humility’ and its impact on team culture. The module was subsequently adapted for broader use throughout the company.

Greater Hartford

- Complex Task Management – Owned end to end communication with subcontractors, clients, and junior staff; Lead process improvement initiatives to standardize the collection of robust, high-quality data; Partnered with project managers to prioritize data and reporting needs - Leadership – Field lead and safety officer collecting environmental data while adapting to changes in site activities, soil and groundwater conditions, and/or weather; Mentored and trained junior staff on topics including field documentation and technical writing - Networking – Established relationships with mentors across offices to increase value and deepen knowledge of company strategy; Earned reputation as a highly-sought after team player for internal and external clients; Designed and presented a “Lessons Learned” program for junior staff - Business Operations – Prepared proposals for upcoming scopes of work; Drafted and distributed requests for proposals; Prepared subcontractor work authorizations; Completed weekly cost tracking

Greater Boston Area

- Change Management – Primary staff-level support for seven simultaneously active construction projects for one client; Provided uninterrupted support in response to fast-paced schedule changes and unforeseen conditions - Adaptive Communication – Coordinated with internal and external stakeholders possessing a wide range of backgrounds and priorities to understand site activities and distill complex regulations for non-technical stakeholders - Inter-Project Liaison – Identified opportunities to refine efficiency in resource allocation and potential friction points between compliance, geotechnical, and remedial scopes of work - Technical Writing – Created and published specifications, regulatory reports, field documentation, and permits

Greater Boston Area

Villanova, Pa

- Cross-Functional Collaboration – Partnered with educators, students, volunteers, town officials, and local conservancy and watershed groups to maximize efficiency and impact of each organization - Data Management – Constructed three databases to assist in managing and synthesizing water quantity data - Watershed Modeling – Created EPA SWMM models to evaluate the effectiveness of green infrastructure - System Design & Deployment – Selected, executed, and assessed initiatives to monitor the effectiveness of three diverse stormwater control measures

Bachelor’S Degree, Civil And Environmental Engineering, 3.83

Activities and Societies: President of Tau Beta Pi, National Engineering Honors Society; Editor of Chi Epsilon, National Civil Engineering.

Master'S Degree, Civil Engineering, 3.79