Samantha Cook Email & Phone Number

Melbourne, Vic, Au

• I recently started this role following a restructuring of my company - I was chosen for this specific role over other departments due to my personal strengths and capabilities. • In addition to continuing the tasks I did in my previous role; I am responsible for numerous key administration tasks to ensure the daily functioning of the service department. • Other responsibilities include: greeting customers, assisting customers and the department as required.• This role has given me a further opportunity to showcase my excellent customer service skills and professionalism in a customer facing environment.

• Helping to find a resolution for customer's questions, concerns, or problems.• Regularly communicating and working with multiple departments to ensure customer satisfaction and meet the goals/needs of both the customer and the company.• Using multiple software programs and applications.• Regularly receiving positive feedback about my performance from management.• Continuously meeting the expectations and goals that I am set within a day by my manager.• Contributing to discussions in team meetings about my team's work, opportunities for improvements, future goals and putting my hand up to participate in situations that will help me improve in my role- such as volunteering/asking to shadow another department for a day to see how they operate and how my work impacts them and therefore how I can improve in my role.• Further developing my strong telephone manner, communication skills, professionalism, and customer service skills

Narre Warren, Victoria, Australia

• Consistently receiving positive feedback on my work • Offered a permanent position.• Developed key customer service skills and telephone skills.• Developed the ability to be a trustworthy and reliable employee. • Developed skills to multi-task and work time effectively.• Developed strong communication skills with customers and staff. • Worked in multiple departments, working stock, cleaning after customers, and processing online orders. • Developed skills in teamwork and cooperation.

• Further developed the ability to work in a fast-paced and high intensity environment. • Further developed skills to work with a high level of personal accountability. • Offered a leadership position.• Further developed exceptional customer service skills.

• Worked alongside the Sexual and Reproductive Health (SRH) team.• Contributed to the planning process for two SRH health promotion events, which went on to be successful events.• Was invited back to volunteer at both events even once placement was over.• Participated in internal and external meetings with various focuses on a regular basis in relation to women’s health.• Worked in collaboration with other health organisations in the region.

Melbourne, Victoria, Australia

• Responsible for the completion of significant data entry tasks• Responsible for a part of the key planning and coordination of the Kidney Kar Rally, a major fundraising event for the organisation• Communicated and collaborated with possible fundraising donors frequently.

• Worked with four different overseas organisations-Welcome to My Yard, All for Villages, SA Harvest and SASANE• Successfully completed four project briefs and received extremely positive feedback from partner organisations about the quality of work.• Received very positive feedback from my internship supervisors, as seen on my LinkedIn.• Developed an ability to complete quality work in the specified time frame. • Completed two online courses that were in partnership with a university in the USA.• Further developed my skills of communication, teamwork, diligence, and working independently.

Bachelor Of Applied Public Health And Bachelor Of Global Studies

Education record