Samantha Gott Email & Phone Number

Stafford, Va, Us

San Francisco, Ca, Us

Leader of the North America Customer Success team: Strategic Customer Success, Industries (Healthcare & Life Sciences, Financial Services & Insurance, and Retail), and Mid-market. Talkdesk CSMs ensure customers achieve tangible business results, value, and an amazing customer experience with the power of AI

Franklin, Ma, Us

Franklin, Ma, Us

Leading a team of 8 Account Management Directors responsible for improving customer experience with conversational AI and driving ROI for our customer base.

Menlo Park, Ca, Us

I led a global team of 9 customer success managers, overseeing and cultivating high-team performance to drive revenue growth and customer retention. Following the end-of-life migration program, I oversaw $30M in cloud revenue on the strategic cloud platform and 100+ customers, driving digital channel adoption for customers, along with retention and revenue growth. I developed processes and tools and compiled best practices to innovate solutions to meet customer needs through numerous workstreams.President's Club Qualifier 2019: 125% of annual revenue goal

Menlo Park, Ca, Us

Within this role, I managed a team of 8, overseeing a strategic line of business and an end-of-life SaaS platform migration program, focusing on customer retention and revenue growth during migration. Specifically, I: Retained 100 customers, earned 13.5M in annual recurring revenue, and saved $2M in operational expenses. In 2018 I met 108% of revenue goal, and in 2017, I met 121% of revenue goal.Successfully retained all employees supporting end-of-life platform and found employees new roles on the top strategic platform post migration program completion. President's Club Winner 2018: 108% of annual revenue goalCX Warrior Award 2018: Creating Customer Success President's Club Qualifier 2017: 121% of annual revenue goal

Menlo Park, Ca, Us

I oversaw a portfolio of 12 top revenue strategic cloud customers while continuing to meet revenue retention and customer satisfaction goals. President's Club Winner 2016: 110% of annual revenue goalCX Warrior - 2015 Customer Success Manager MVP President's Club Qualifier 2015: 100% of annual revenue goalPresident's Club Winner 2014: 125% of sales & revenue quota

I directed customer and employee engagement through managing the daily operations for the most prominent company account ($15M in revenue). I oversaw 130+ consultants and maintained quotas for average quarterly headcounts to maximize efficiencies and identify company growth opportunities.Additionally, I:Effectively communicated business analytics for customer accounts to executive leadership, illustrating key initiatives and changes to enhance organizational and team performance.Led, guided and mentored all new consultants through robust training efforts.Built and leveraged relationships with subcontractors and subcontracting companies to support customer service and satisfaction.Successfully created and defined reports for the company’s new database to streamline company efficiencies.

Dc, Washington, Us

I guided multiple projects simultaneously through lifecycle, paying attention to project details and time constraints to ensure successful implementation and timely completion. I built strategic relationships across all 24 national offices to implement Voice Over Internet Protocol (VoIP) service and VM Virtualization. Additionally, I prepared cost-benefit analyses for proposed IT solutions to generate sound C- level executive decision-making.

Dc, Washington, Us

I assisted with financial analyses and documents, including cost and data comparison spreadsheets, expense reports, and IT invoices, methodically vigilant on details and accuracy to ensure effective operations and timely completion of IT department projects.