Samantha Ewing Email & Phone Number

Tennessee, United States

• Conduct ongoing competitor research• Work on UX projects varying in scale (from small improvements to large scale product planning)• Develop user experience processes from goal to testing through proposed design and development• Conduct usability testing• Conduct regular usability tests (focus groups, interviews, A/B testing, card sorting, task exercises, etc.)• Review user suggestions and struggles to identify common requests and suggest improvements• Document user research and testing feedback• Create measurable metrics of success for each UX study/project• Validate completed projects against success criteria and iterate as needed• Work with the TRIBUS design team to wireframe/mockup proposed solutions• Present findings and recommendations to stakeholders• Work with product manager to prioritize UX updates and find time in the development schedule• Walk product development team through suggested updates• Host internal team meetings/trainings to review why certain UX improvements were made• Update user personas• Maintain a deep understanding of the real estate industry, products/services and clients needs• Maintain a positive client-focused relationship to ensure customer satisfaction and loyalty

Greeley, Colorado, United States

• Communicated with stakeholders to understand their requirements• Developed and analyzed functional specifications• Designed efficient IT systems to meet business and technology needs• Coordinated developers to build and implement technology solutions• Integrated multiple systems and reconciled needs of different teams• Gathered feedback from end-users about system performance• Planned and oversaw projects (e.g., upgrades, software implementations)• Provided advice, support, and technical training• Kept abreast of technology trends and developments• Designed, documented, and performed functional testing – unit, integration, and regression• Provided knowledge transfer to the customer; including training documents creation• Provided technical and functional support to internal end-users to ensure error-free functionality and end-user satisfaction (including on-call)

Greeley, Colorado

• Transitioned the office to using online software, systems, and resources 95% of the time, helping to reduce costs and the company's footprint by approximately 25%.• Conducted statistical analyses and designed reports for the city, three large publications, and for agent distribution.• Facilitated project management and software implementation of five new business applications.• Assisted the CEO in executive services for a 50-agent office.• Developed meeting objectives, provided training, organized events, and scheduled guest speakers.• Served as a liaison with vendor partners.

Loveland, Colorado, United States

• Collaborated with developers throughout the agile software development lifecycle for bi-weekly product releases, participating and contributing to daily stand-up and release meetings. • Created workflows, user stories, and wireframes for requirements.• Translated stakeholder business requirements to team members verbally and through technical use case scenario write-ups.• Managed product backlog and prioritization of user stories.• Advocated for business goals and objectives as well as user needs.• Handled all technical writing utilizing information design principles and visual hierarchy for intuitive customer help files and training documents.• Tested new features, identified bugs, and suggested improvements.• Facilitated end-user training and staff coaching.

Loveland, Co

• Assisted software developers in testing user interface issues and new site functionality before releasing to the web-based Multiple Listing Service (MLS), IRESis.com, and public web site, ColoProperty.com®.• Created and updated the online Help system. Designed training class booklets, annual reports for IRES Managers, and monthly IRES updates. • Posted announcements to the MLS home page and social media. Produced Camtasia videos. • Offered creative solutions for problems reported by user feedback. • Set up real estate team accounts. • Provided technical training to new IRES employees and technical support for subscribers.

• Administered insurance and patient billing. • Assisted four Chiropractors with patient therapies. • Prepared bank deposits and balance sheets.• Scheduled patient appointments and provided customer service.

Bachelor Of Science In Business Administration, Computer And Information Systems Security/Information Assurance, 4.0

Activities and Societies: Summa Cum Laude; Beta Gamma Sigma Honor Society Member; Stryker Leadership & Development Cohort Member; Phi.

Certification, Ux Design

CareerFoundry's program, designed by leading experts in the UX industry, provided me with the opportunity to work my way.

Associate Of Arts - Aa, Business Administration And Management, General, 4.0

Activities and Societies: Phi Theta Kappa Honor Society - Beta Kappa Lambda Chapter; National Society of Leadership and Success - Sigma.

Medical Insurance Specialist/Medical Biller

General Studies

Massage Therapy/Therapeutic Massage