Samantha Garolfi Email & Phone Number

Canada

Brampton, Ontario, Canada

Toronto, On

Student and Program of Study Support• Provide superior customer service to all CITT contacts by responding professionally and promptly to all questions, inquiries and requests via phone, email and in person• Participate with the day to day operations of the CITT professional designation program, including; student registration, invoicing of related materials, final marks, coordinating exams; coordination of textbooks/course materials• Look for opportunities to continuously improve the efficiency of CITT systems and services to enhance the student experience and lead to continued student commitment• Maintain the accuracy and confidentiality of student records and marks in both physical files and Association Management System• Support facilitation team with regard to administrative processes and communications involving student escalations and cancellationsTechnical Support• Co-host and manage the registration, preparation, execution and analysis of Prospective and Current Student Webinars (Information Session, Orientation Session, Final Exam Prep) • Involved in the continuous improvement and maintenance of courses and monitoring forums• Maintain accuracy of Learning Management System info, including regular assessment tests before each semester starts• Prepare exam sites each semester in conjunction with Manager, Program and Student Support and establish student preparedness• Provide help to those in need of assistance accessing or navigating CITT course/website and troubleshoot technical issuesMarketing Assessment and Support• Collaborate in the creation, implementation, profiling & analysis of student surveys• Executing CITT communications pertaining to the Program of Study via email while ensuring timely follow up support• Collaborate with the CITT team in evaluating and fine-tuning email and seasonal website updates• Prepare investigative & quantitative data regarding course inquiries, registration, etc. providing results for further analysis

Woodbridge, On

• Cultivate new relationships, identify prospective individual donors and new ways of reaching them• Develop and maintain a reporting profile for ongoing solicitation with businesses, organizations and individuals• An active and important role in coordinating, providing operational logistics support and organization for annual fundraising events & promotional activities• Working with the Executive Director on various projects• Research and develop alternatives for outreach initiatives

Brampton, Ontario

• Consult and educate customers on different Wine selections and offer advice on food & Wine pairing recommendations• Multi-task in a professional and attentive manner in a high-volume location (serving customers while replenishing stock and maintaining store appearance) • Store open and close responsibilities (completing statistical and bookkeeping information documentation) and working independently often• Work toward personal and store sales targets while focusing on promoting feature campaigns• Maintain thorough knowledge of product lines and wine creation processes• Provided Wine tastings and presentations to potential customers• Maintain POS system and balance cash register and daily deposits

Brampton, Ontario

• Admissions and career education counseling to all prospective students through person to person and phone interviews• Accountable for business growth through following up on leads and delivering information to prospective students in a timely manner • Generate business through personally developed referrals • Meet and exceed monthly, quarterly and annual starts, referrals, targets and objectives, as per tenure expectations• Follow the IGNITE processes by maintaining quality controls to ensure that Everest policies and procedures are adhered to in relation to enrollment and registration• Comply with governmental regulations and standards of accreditation as they relate to enrolling students• Ensure that the students' files are ready prior to start date• Partner with Student Finance and Education departments, employing positive team behaviors, to ensure accurate and complete packaging• Develop and maintain effective communication channels and provide students with ongoing assistance and support while enrolled in school• Support all sales and marketing activities including information sessions, telemarketing, trade shows and direct mail campaigns in order to market programs offered• Respect the integrity of the Admissions role by displaying positive behavioursStaff Coordinator for Student Igniter Ambassador Committee• Managed Student Volunteers and oversaw their areas of responsibility• Initially chaired and assisted with agendas for meetings• Conducted formal and informal meetings to stay informed of potential issues• Provided information to the Ambassadors about community services that they could convey to students who need help• Aided in managing the program budget• Recommended students for consideration as Ambassadors

Toronto, Canada Area

• Resolved customers calls and emails regarding products in a pleasant, knowledgeable and professional manner in a very fast paced environment• Entered customer toy issues, personal information and orders into database for tracking and follow up• Worked very closely with teammates to ensure customers were given feasible solutions • Took strong initiative in developing knowledge of products to improve familiarity, problem analysis and problem solving skills• Escalated issues to Team Management/ alternate departments with proper investigation and follow up

Toronto, Canada Area

• Provided positive, efficient customer service by responding to a high inbound-call volume• Responsible for handling customer requests and providing solutions to customer issues with timely follow up and communication• Carried out the tasks of preparing work records in an accurate manner (Invoices and Payment receipts) and updating customer files (SAP)• Interacted effectively with individuals/teams to ensure high quality and timely expedition of tasks• Played active role in developing activities that improved business performance and customer satisfaction • Promoted and supported all products including Globe2Go, Globe Plus, The New York Times and associated international publications

Brampton, Ontario

• Build and maintain candidate relationships to ensure consistent talent database• Managed all areas of the recruitment process to seek and apply efficient corporate standard procedures• Responsible for the registration and interview process of assignment employees, the placement of employees at assignments, and all other activities involved in the client care role• Conduct new assignment employee training and orientations • Answered a high volume of calls and inquiries• Maintained detailed data entry, and resolved payroll issues• Assigned job duties for modified workers and handled WSIB claims• Maintained the appearance and functionality of the workspace• Worked independently as well as part of a team and under tight deadlines

Brampton & Mississauga, Ontario

• Keeping broad knowledge of new infomercial product trends and items currently sold in-store (ranging from Fitness Products to High End Massage Chairs) • Maintaining good relations with repeat clientele as well as ongoing satisfaction follow up with customers making large purchases• Responsible for weekly product ordering and Bi-annual Inventory data entry• Assistant manager duties (weekly bank deposits, employee training, filing, faxing, store e-mail)• Often worked independently as well as part of a team

Brampton, Ontario