- Maintained organized, presentable merchandise to drive continuous sales- Analyzed and properly processed product returns, assisting customers with finding merchandise to meet their needs- Organized racks and shelves to maintain store visual appeal- Engage customers- Promote specific merchandise corresponding with store promotions

- Generated $16 million in Group Guest Rooms revenue with $1.1 million in Group Guest Catering spend. - Sustained longstanding relationships with annual events - Designed experiences for new clients to create brand loyalty- Strong partnership with McCormick Place Convention Center staff to ensure a cohesive planning experience for clients- Assisted Director with departmental payroll and PTO - Worked within specific union guidelines to maximize client budget.- Assisted with the design concept of the Hyatt Air & Water 2019 tent- Member of the Events Touchpoint team, an internal committee responsible for employee parties and award ceremonies- Project Management with multiple contracts, meeting planners, and hotel staff during event - Worked closely with Reservations and Revenue to ensure forecasted group guest rooms were aligned with actualized reserved rooms- Deadline oriented and detailed focused- Worked with Associated Director of Events and Senior Event Planning Manager to create and implement Resumes in DDR document

- Detailed and executed 100 wedding ceremonies, wedding receptions, and social events- Knowledge of Social Tables, Envision, EAS, Sertifi and Cognos- Aligned client budget while maximizing hotel revenue- Maintained average of 96% Customer Service score- Project Management with multiple contractors and hotel departments during the event- Created experiences that garnered brand loyalty

- Requested to be a part of Beta testing and creation of Productivity in Hyatt North America- Critical analysis of scheduled and actualized labor hours- Kronos Time & Attendance- Aligning hotel volume with labor hours to create/find efficiency- Daily meetings with participating departments/divisions - Director communication with Leadership Committee- Worked with 25 departments and 800+ employee schedules- Financial responsibilities: daily gathering and sharing of Sales & Promo charges and Negative Postings

- Transitioned hotel from WMS to Kronos timekeeping- Responsible for the resort's payroll processes of 800+ employees- Managed the purchasing and billing for the department- Created a financial checkbook and maintained it with the Human Resources Director- Assisted with employee relations activities, including annual employee parties and award ceremonies- Processed and maintained accuracy of Benefit bills- Managed Leaves of Absences process and payroll- Facilitated conflict resolution with employees- Knowledge of ADP Payroll, Kronos Timekeeping, ADP Enterprise Systems (EIS), Oracle Financial reports

- Coordinated daily operations of front desk, including scheduling of associates- Reviewed financial reports in accordance with hotel policy during opening and closing shifts- Updated and continued training of associates in accordance with Hyatt policies- Worked closely with Events team to ensure group arrivals were seamless and acknowledged- Troubleshooting of hotel systems and guest concerns- Assisted the bellstand and parking teams when Guest Service managers were unavailable- Worked with staff on meeting Customer Service benchmark goals and generating brand loyalty

- Assisted associates with operational issues- Help to solve any guest related issues- Learned more of the managerial processes of the hotel- Created and cancelled reservations as needed over the phone or in person

- Handled more of the onsite interactions with guests- Created a welcoming environment for guests- First and last impressions for guests of the resort with a focus on enhancing memories and brand loyalty- Booked and managed reservations prior to arrival, during hotel stay, and upon departure- Worked overnight audit position and rolled financials and hotel systems into the next day.