Samantha Ife Email & Phone Number

Colchester, England, United Kingdom

Colchester, England, United Kingdom

Wivenhoe, England, United Kingdom

10 Beer Bottles was a shop based in Wivenhoe selling speciality beers from East Anglia and other parts of the UK. It had a very successful online shop too with a customer base across the UK. My role covered all aspects of running a business, including:• Managing a website and social media - responding to customers over the phone, on chat software and answering email enquiries. Using Shopify software to keep a database of customers details for delivery and marketing purposes.• Responsible for the design and delivery of online promotions and stock ordering within strict deadlines for big annual events such as Oktoberfest.• Ordering and managing stock, dealing directly with suppliers. Managing logistics with couriers and dealing with any issues in the supply chain.• Managing accounts, budgeting and paying invoices promptly.• Communicating with customers about orders, delivery details and resolving any issues occurring in this process- resulting in many 5 Star Trust Pilot reviews for customer service.

Norwich, United Kingdom

My role involved the following:• Assisting customers face to face and over the telephone. Dealing with enquiries about customer orders.• Managing other store locations in East Anglia and London to cover holiday• Enforcing stock controlling measures to aid in an efficient annual stocktake. Helping new managers in other stores with their stocktake. This requires inputting stock onto a database manually and checking for errors.

Norwich, United Kingdom

Norwich, United Kingdom

My current duties include serving food and drink, recommending beer and wine to accompany the meal, assuring customers were happy, reporting directly to the manager, cleaning, opening and closing the restaurant

Norwich, United Kingdom

My duties at The Coach & Horses included racking and preparing beers for service, cleaning cask beer lines, ordering stock and sampling new products, serving food and drink, managing a small team of staff, cleaning, opening and closing the pub and looking after the day to day running of the pub whilst the tenants were on holiday.

Norwich, United Kingdom

I developed quickly into the Assistant Manager role from MOD. The role consisted of doing the weekly stock take on a Sunday night, closing the cash and labour for that week. Assisting the General Manager in the day to day running of the restaurant and coaching and teaching new team members and developing current staff and MODs. I have developed a firm understanding of Fourth Hospitality and Comtrex Systems. As part of this role I also wrote rotas, sales forecasting and concentrated on feeding back to the General Manager and Ops manager about staff issues.

Norwich, United Kingdom

This was a great step up in the industry and ASK are great in investing in people. I learnt a lot very quickly from leading a shift to Quality and Safety control.

Norwich, United Kingdom

A good introduction into how chain restaurants work as I've always worked for independent businesses within hospitality. It was a very busy restaurant and I learnt new skills in order to manage tables at a faster rate. I was responsible for my own float and cashing up my own money.

Southwold, Suffolk

Part time bar staff, roles included: customer service, stock rotation and cash handling. Responsibilities included closing the pub and locking up.

Southwold, Suffolk

My main role in this position was customer service. I worked assisting customers with their needs whether making purchases in store or regarding repairs or special orders. The shop had its own museum so I assisted customers with additional information. The job also included cash handling, dealing with customer complaints and window dressing. I also had office roles, a major part of this was dealing with repairs. It was my job to take in repairs, assessed what needed to be done and sending the items to the relevant workshops. This requires skills and knowledge which I learnt through the National Association of Goldsmith's Jewellery Education Courses, I completed both JET1 and JET2

Southwold, Suffolk

This role was in the fine dining restaurant of Adnams flagship hotel, The Swan. My job entailed taking orders for food and beverages, including suggesting wines to compliment dishes, checking wine was suitable for service, opening and pouring wine, delivery of food products, creating bills and taking payments. It was my job to ensure the customer was satisfied in all areas of their restaurant experience. I also gained good product knowledge in regard to fine wine, local food and beers and ale. I dealt with customer complaints efficiently. I had training in Health and Hygiene, Health and Safety, Fire Marshall Training, Wine and Spirit Education Training Internediate, Welcome Host and Cellar Management.

Ma Curating, Art History, Criticism And Conservation, Merit

Bachelor'S Degree, History, 2:2

Education record