Samantha J. Nicholson Email & Phone Number

Greater St. Louis

Wood River, Illinois, United States

• Reconciles SAP inventory and rail shipments. Completes monthly closing and reconciliation for each product at designated rail rack.
• Manages shipping and receiving of company and supplier railcars. Optimizes shipments to reduce costs.
• Audits and maintains railcar documentation to ensure compliance with transportation regulations.
• Customer point of contact for designated products.
• Analyzes, audits, and manages fleet data, including inventory and transportation invoices.

Green Bay, Wisconsin, United States

• Managed all aspects of operations, including procurement, sales, and inventory processes.
• Analyzed pricing and consumer apparel trends to maximize revenues.
• Grew revenues to over five figures within the first year of operations.

Green Bay, Wisconsin, United States

• Analyzed call quality and survey data to ensure customer satisfaction and resolution.
• Supervised agents in production and assisted with questions or escalations. Trained agents in service best practices.
• Organized all aspects of center operations during weekend shifts, including remote agents, workforce and phone line management, and social media inquiries.

• Consistently achieved the highest quality assurance scores in the department.
• Instructed new colleagues, including management, in an on-the-job training program.
• Resolved complex consumer loan, escrow, and account inquiries via phone, webchat, and email channels in an account management setting.

· Executed store operations, including shipping and receiving, inventory, and merchandising.· Exceeded sales goals by assisting clients with product demonstrations and recommendations.· Overhauled stockroom inventory and damages system to optimize processes.

• Consistently earned the highest quality assurance scores and lowest error rate in a 50-person department.
• Instructed new colleagues, including management, in an on-the-job training program.
• Resolved consumer loan and account inquiries via phone, webchat, and email channels in an account management setting.

Green Bay, Wisconsin

• Led a team of 12 reports from training through production for a telecommunications client.
• Coached and developed agents in best practices, leading to the team exceeding survey KPIs shortly out of training.

Green Bay, Wisconsin, United States

• Consistently exceeded all KPIs and was among the campaign’s top performers. Promoted to Coach out of training.

Bachelor Of Science - Bs, Business Administration And Management, General

Activities and Societies: Greenville College Choir, Dean's List, Trustee's Scholar

Master Of Business Administration - Mba, Business Administration And Management, General, 4.0