Samantha J. Nicholson Email & Phone Number

St. Louis, Mo, Us

Greater St. Louis

Wood River, Illinois, United States

• Reconciles SAP inventory and rail shipments. Completes monthly closing and reconciliation for each product at designated rail rack.• Manages shipping and receiving of company and supplier railcars. Optimizes shipments to reduce costs.• Audits and maintains railcar documentation to ensure compliance with transportation regulations. • Customer point of contact for designated products.• Analyzes, audits, and manages fleet data, including inventory and transportation invoices.

Green Bay, Wisconsin, United States

• Managed all aspects of operations, including procurement, sales, and inventory processes.• Analyzed pricing and consumer apparel trends to maximize revenues.• Grew revenues to over five figures within the first year of operations.

Green Bay, Wisconsin, United States

• Analyzed call quality and survey data to ensure customer satisfaction and resolution. • Supervised agents in production and assisted with questions or escalations. Trained agents in service best practices.• Organized all aspects of center operations during weekend shifts, including remote agents, workforce and phone line management, and social media inquiries.

• Consistently achieved the highest quality assurance scores in the department.• Instructed new colleagues, including management, in an on-the-job training program.• Resolved complex consumer loan, escrow, and account inquiries via phone, webchat, and email channels in an account management setting.

· Executed store operations, including shipping and receiving, inventory, and merchandising.· Exceeded sales goals by assisting clients with product demonstrations and recommendations.· Overhauled stockroom inventory and damages system to optimize processes.

• Consistently earned the highest quality assurance scores and lowest error rate in a 50-person department.• Instructed new colleagues, including management, in an on-the-job training program.• Resolved consumer loan and account inquiries via phone, webchat, and email channels in an account management setting.

Green Bay, Wisconsin

• Led a team of 12 reports from training through production for a telecommunications client.• Coached and developed agents in best practices, leading to the team exceeding survey KPIs shortly out of training.

Green Bay, Wisconsin, United States

• Consistently exceeded all KPIs and was among the campaign’s top performers. Promoted to Coach out of training.

Bachelor Of Science - Bs, Business Administration And Management, General

Activities and Societies: Greenville College Choir, Dean's List, Trustee's Scholar

Master Of Business Administration - Mba, Business Administration And Management, General, 4.0