Log, track and manage all interactions professionally, maintain current notes, provide timely and accurate resolution of client issues, ensuring client satisfaction as it pertains to general ledger, reconciliationProvide detailed analysis of issues received from clientsMay utilize PSQL or Logic to analyze client dataMust be able to stage test scenarios in test environments, recreating and documenting each step as reported by clientCommunicate progress and any potential problems to manager for awareness and/or resolutionCollaborate extensively with internal departments to resolve client issues, actively contributing to the effectiveness of the team