- Developed, documented, and managed end-to-end content and metadata delivery workflows to support launch of international ad tier for Disney Streaming platforms.- Ensured successful delivery of content tags and related metadata for over 65,000 multimedia assets across domestic and international territories.- Defined and documented troubleshooting, bug reporting, and failure remediation processes related to Disney Streaming content and metadata delivery.- Developed, deployed… Show more - Developed, documented, and managed end-to-end content and metadata delivery workflows to support launch of international ad tier for Disney Streaming platforms.- Ensured successful delivery of content tags and related metadata for over 65,000 multimedia assets across domestic and international territories.- Defined and documented troubleshooting, bug reporting, and failure remediation processes related to Disney Streaming content and metadata delivery.- Developed, deployed, documented, and maintained Agile project management frameworks and related reporting systems for Disney Content Operations teams in Jira and Airtable. Show less

- Developed, deployed, and maintained Agile program management frameworks and related reporting systems for Technical Operations teams in Jira and Notion- Served as Program and Knowledge Manager for initiatives related to the successful implementation and long-term uptime of ButterflyMX products- Created, organized, and maintained functional, technical, and procedural documentation for Technical Operations programs and ButterflyMX products and services- Defined, documented, and… Show more - Developed, deployed, and maintained Agile program management frameworks and related reporting systems for Technical Operations teams in Jira and Notion- Served as Program and Knowledge Manager for initiatives related to the successful implementation and long-term uptime of ButterflyMX products- Created, organized, and maintained functional, technical, and procedural documentation for Technical Operations programs and ButterflyMX products and services- Defined, documented, and improved processes and created process flows related to installation, implementation, troubleshooting, and support of ButterflyMX products Show less

- Managed projects and programs related to the establishment and ongoing support of ButterflyMX field operations in the New York Tristate and San Francisco Bay areas.- Developed, deployed, and administrated databases, reporting systems, and processes to ensure and demonstrate continued success of ButterflyMX field and technical operations- Developed, deployed, and maintained knowledge base frameworks and documentation related to ensuring long-term, continuous uptime of ButterflyMX… Show more - Managed projects and programs related to the establishment and ongoing support of ButterflyMX field operations in the New York Tristate and San Francisco Bay areas.- Developed, deployed, and administrated databases, reporting systems, and processes to ensure and demonstrate continued success of ButterflyMX field and technical operations- Developed, deployed, and maintained knowledge base frameworks and documentation related to ensuring long-term, continuous uptime of ButterflyMX products- Served as chief of staff in the absence of the Director of Technical Management Show less

- Facilitated acquisition of tangible and electronic resources by researching available offers and purchasing, processing, and invoicing materials selected for library collections. - Placed orders with vendors, created and activated records in ILS (Alma), processed items from receiving to cataloging, collaborated with liaisons, purchasing, and accounts payable to create and reconcile accurate account statements.- Instructed students, faculty, and staff in retrieval, access, and use of… Show more - Facilitated acquisition of tangible and electronic resources by researching available offers and purchasing, processing, and invoicing materials selected for library collections. - Placed orders with vendors, created and activated records in ILS (Alma), processed items from receiving to cataloging, collaborated with liaisons, purchasing, and accounts payable to create and reconcile accurate account statements.- Instructed students, faculty, and staff in retrieval, access, and use of library resources and served as support liaison with library vendors to troubleshoot workflow issues and escalate defects to appropriate parties. - Performed additional interdepartmental duties as assigned, including management of library’s core textbook collection, vendor system administration, and creation and analysis of departmental learning resources and analytics reports. Show less

- Provided support to instructional faculty and students by maintaining library and media collections on campus, suggesting age- and level-appropriate resources, circulating resources to teachers and classrooms, and assisting Media Specialist with acquisition of additional educational materials for patron and staff use. - Designed learning resources and delivered library instruction to students, faculty, and staff at varied literacy and skill levels. - Served as Controllable Asset… Show more - Provided support to instructional faculty and students by maintaining library and media collections on campus, suggesting age- and level-appropriate resources, circulating resources to teachers and classrooms, and assisting Media Specialist with acquisition of additional educational materials for patron and staff use. - Designed learning resources and delivered library instruction to students, faculty, and staff at varied literacy and skill levels. - Served as Controllable Asset Management Representative to organize and maintain campus technology holdings.- Assisted Campus-Based Technician with troubleshooting and repair for campus technology including domain orientation, onboarding, reimaging, system and network administration, and hardware replacement. Show less

- Assisted patrons of all ages and abilities with reader’s advisory, research tasks, library services/policies, information needs, and locating/utilizing library materials in-person, over the phone, and via email.- Designed learning resources and instructed patrons / staff in use of library resources and systems, personal computers, mobile devices, copy machines, printers, and microfilm and fiche readers for research, education, and entertainment.- Maintained accurate order and… Show more - Assisted patrons of all ages and abilities with reader’s advisory, research tasks, library services/policies, information needs, and locating/utilizing library materials in-person, over the phone, and via email.- Designed learning resources and instructed patrons / staff in use of library resources and systems, personal computers, mobile devices, copy machines, printers, and microfilm and fiche readers for research, education, and entertainment.- Maintained accurate order and organization of available reference materials, periodicals, forms, fliers, etc. within the general collection, and assisted with research conducted using the Northeast Texas History & Genealogy Center.- Processed and managed InterLibrary Loan Requests, both incoming and outgoing, within a network of approximately 250 lending libraries. Show less

- Shelved and organized circulating materials accurately according to industry best practices using Dewey Decimal and Library of Congress Cataloging standards.- Facilitated end-to-end customer service workflows to ensure timely response to patron inquiries to maintain exemplary user satisfaction with available services and materials.- Created, maintained, and managed patron accounts; collected fines; facilitated services such as faxing, copying, and circulation of library materials.

Facilitated project operation however needed, particularly by assisting with event coordination, performing clerical tasks, consolidating contacts and leads, conducting campus outreach/advertising, and maintaining an up-to-date directory of participants.