• Founded business in 2020, merged and created the current corporation in 2021.• Researched and successfully complied with all regulatory guidelines, including Alberta Health Services, City of St. Albert, Canada Revenue Agency, Occupational Health and Safety, and Government of Alberta.• Developed and balanced budgets, established pricing structures, and implemented an accounting system.• Developed supporting Excel documents for daily operations and financial forecasting. • Managed personnel focusing on customer service and a highly performing team. • Established contracts with local business to secure wholesale merchandise, which decreased overhead costs.• Designed and launched Shopify website online ordering system, increasing service revenue by driving traffic to booking platform. • Oversight of social media campaigns and contracted service providers. • Successfully maintained brand reputation by dealing with all customer inquiries, resolving customer complaints and questions, as well as, building rapport with new clientele. • Successfully applied and received both provincial and federal financial assistance during the pandemic, helping to offset liabilities while business operations ceased.

• Successfully developed and established performance goals, sales strategies and new product lines.• Set revenue quotas and tracked customer and dollar retention rate. • Increased managements schedule adherence by improving processes, training and support tools. • Responsible for development and service launch of the Hush Lash brand in franchise, product positioning and vision, sales and marketing plans to increase overall revenue by 20%. • Recognized for exceptional performance in sales and staff mentoring.• Recruited and trained staff in sales strategies, exemplary customer service and numerous product lines.• Created sales goals and milestones to assist employees in reaching their key performance indicators. • Maintained inventory reports on each product line to ensure high grossing products were stocked in all locations.• Trained staff on the basic knowledge, accounts reconciliation as required for exceptional customer service and sales. • Scheduling and monitoring of staff.• Collaborated with store managers and delivered sales training presentations. • Monitor sales trends to meet customer needs and achieve sales goals.• Mentor staff in sales, customer service and daily operations to ensure efficiencies and support successful and fulfilled staff force.• Created and facilitated training for sales associates. • Developed Occupational Health and Safety plan to meet the provincial and federal laws.• Directed managers and employees on individual HR issues including performance management, development, and compensation.• Managed and verified all payroll system entries including deductions, earnings, new hires and terminations. • Communicated and enforced timekeeping guidelines with store managers to ensure adherence to company policies and all provincial and federal laws.

• Providing personal support, care, daily activity planning, and supervision for up to 12 individuals per day with severe developmental disabilities within a healthcare setting. • Administratively responsible for coordinating with public guardian and health care professionals to ensure residents needs were adequately met. • Staff scheduling for multiple locations and activities for residents in care. • Responsible for financial reconciliation and monitoring of residents trust accounts.• Completion of six courses: First Aid, CPR, Medication Administration, Health Care, Back Care and WHMIS.• Ability to respond appropriately to crisis or emergency situations with proficient analysis and assessment skills.• Involvement in facilitating the assessment, implementation and evaluation of each individual’s personal daily plan and skills development.• Other responsibilities of this role include providing daily personal care, medication administration, assisting with life skills, daily living programs, active community participation, monthly and weekly calendar preparation/creation and equipment and supplies/inventory maintenance.