IT Business Analyst & Project Manager in DBS IBGT Recreation Club Committee in KAPPS ConsultingSpecializes in Supply Chain Financing (SCF) & Accounts Receivable Purchase (ARP) Systems• Extensive knowledge in managing SCF & ARP System developed by KAPPS • Implemented the Supply Chain Financing product, end-to-end from front-end Customer Platform to Backend platform, involving 10 over upstream and downstream Systems • Practices Agile Software Development Methodologies for Project Management • Leads Project Team and manages End-to-End implementation of Supply Chain Digital Financing solutions such as for the Haier Group, Trusple Platform for the ANT Financial Group using AntChain’s blockchain technology, Alternate Lending Trade product for JD Logistics and Cainiao platform, as well as Host-to-Host solutions for Lenovo and Li & Fung• Manages a Team of 6 Quality Assurance Analysts on the analysis, design, implementation, and execution of Test Cases • Gathers and manages Business Requirements for the System with Users and translates them into System Requirements and bridges any gaps between Users and Tech• Works closely with various Product Owners to provide support for Business as Usual (BAU) activities and manages change requirements required by Stakeholders • Reviews, tracks and manages the Project Schedule (such as Releases to SIT, UAT) and ensure deliverables are delivered on time • Participates in Sprint Planning, Sprint Review, and Retrospective activities with Scrum Master and Team• Holds Daily Stand-Up calls with the Team to review the tasks completed, tasks to be done and impediments • Conducts FSD Walkthrough/Review Sessions/System Demo with various Stakeholders before the start of UAT • Proficient in Defect Tracking, Defect Management by using JIRA Bug Tracking Tool

• Project Manager for NEA’s Customer Relationship Management System (CRMS) which tracks all feedbacks received from Feedback Providers through the different channels such as Online Feedback Form, Phone Calls, myENV application and OneService Mobile App & Portal • Concurrently working on NEA’s mobile application, myENV, hand in hand with Department’s Deputy Director• System Administrator for CRMS which take charge of all User Account Matters & preparing Monthly User Access Review • Reviewed Tender Specifications and Capital Expenditure (CAPEX) Funding for Technology Refresh of CRMS• Attended monthly Project Working Committee (PWC) meeting with Vendors to understand on the current progress of the project and to discuss any outstanding work items, and thereafter update Division Director on the project progress during the Monthly Division Meeting • Participated in User Requirements Gathering session with Vendor and Users to understand on the enhancement before implementing into the system • Keeps track of the Project Timeline and Schedule to ensure that enhancements and fixes delivered by Vendor are on track • Assessed and negotiates man-day effort for Service Requests and bug fixes with Vendor before raising the request • Performed UAT for enhancements and bug fixes to check the quality of work before implementing into the CRMS • Following up on users’ queries with Vendor and liaising between both parties

Specializes in ARF (Accounts Receivable Financing) System• Extensive knowledge in System Testing and User Acceptance Testing for Factoring system, which is used by banks and financial institutions in Singapore and across the region• Came up with Test Schedule and Test Plan using MS Project in accordance with Project Schedule for the quarter and ensure that weekly testing is on schedule• Experience in Test Data creation based on requirements, Test Case execution, and documentation of test results• Proficient in Defect Tracking, Defect Management and Bug Reporting Tools such as JIRA Bug Tracking Forum• Attend User Requirements Meeting with Project Manager and Senior Developer to understand the needs and requirements from the users at the start of the SDLC• Develop the Functional Specifications after understanding user’s needs and requirements• Came up with training materials and conduct system training for interns and new staff• Document process flow/work flow of new Change Request / new project by using professional tools such as MS Visio• Conduct User Training for bank’s staff at United Overseas Bank (UOB) Hong Kong & Shanghai before start of UAT• Provide SIT, UAT and Production Support for the bank and assist them in troubleshooting of defects raised by users• Took part in Business As Usual (BAU) activities and planned for SIT, UAT and Production fixes to be released to the bank each week• Attended weekly Conference Call with bank users to go through list of outstanding defects and items to be released in upcoming quarter• Assisted in deployment of fixes to Testing environment (via Oracle WebLogic 12.1.3 and Elixir Repertoire)• Prepare Weekly Release Notes for bank’s SIT implementation and also at the end of each quarter, prepare Consolidated Implementation Checklist for bank’s Production implementation• Experienced 2 SDLC for new project sites using Vanilla version of existing system with added on enhancements