Samantha Shannon Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Ohio, United States

Cincinnati, Ohio

Newport, Kentucky

Mason, Ohio

Cincinnati, Ohio Area

Logistics Trainer- Cincinnati West branchLogistics & Sales Trainer- Headquarters & Cincinnati East branchesCurriculum development and delivery for a $2 Billion private sales and logistics company. Facilitated technical and soft skills training for new and existing team members. Designed and developed courses to deliver outcomes that supported a thorough understanding of the company’s policies and principles. Conducted testing and following-up activities to ensure retention of learned material. Key Achievements:- Within the top percentile of successful talent retention metrics. - Designed, developed & implemented virtual library and knowledge repository.

Dayton, Ohio Area

An integral part of a dynamic sales team that is responsible for all of the freight provided by Wal-mart to Total Quality Logistics. Provide the primary support for the customer interfacing aspect of the business, this includes but is not limited to; selling freight to carriers, ensuring on time departure and delivery of freight, and constant contact with customers and freight carriers.

Cincinnati, Ohio Area

Serve as an integral part of a dynamic sales team that is responsible for all of the freight provided by Georgia-Pacific Paper to Total Quality Logistics. Worked as the remote Sales Assistant to the TQL Chicago branch. Provide the primary support for the customer interfacing aspect of the business, this includes but is not limited to; ensuring the timely departure and arrival of product as well as confirming the administration of the accounts receivable is fulfilled. Key Achievements:- Selected to train all floating fellow Sales Assistants on the proper processes and methodologies.

Cincinnati, Ohio Area

Lead a team of highly skilled support staff professionals toward meeting strict service level standings. Ensure company expectations and industry guidelines are adhered to. Conduct and regularly participated in GSM team meetings and/or visits to breakdown communication boundaries and ensure alignment of expectations. Key Achievements:- Successfully established program to facilitate GSM sales team visits.- Supported quality enhancement product design for Carrier Services Workflow (CSWF)

Cincinnati, Ohio Area

Lead a team of trained phone agents toward meeting strict service level metrics. Ensure friendly and expedient customer service to our internal and external customer base. Conduct regularly feedback and training sessions with phone team agents. Key Achievements:- Reported Key Process Indicators to executive management on a regular basis to identify process performance enhancements.- Interview incoming candidates and provided recommendations on acceptance to hire. - Participated and helped organized Career Fair

Cincinnati, Ohio Area

Provide exceptional Customer Service for all inbound callers. Provide afterhours customer support for our Logistics Account Executives (LAEs). Key Achievements:- Top performer on the call team.