Samantha More Email & Phone Number

United States

Minneapolis, Minnesota

Greater Minneapolis-St. Paul Area

•Implemented Kanban, lean methodology for software deployment• Created and managed Kanban board• Facilitated daily stand up, weekly backlog grooming, and monthly deployment plan calls• Identified bottlenecks within workflow and coordinated swarm relief •Created Release Management process for new pharmacy dispensing system• Analyzed code released by vendor, made suggestions that best align with the business strategy, prepared all documentation needed, present options to the stakeholders• Organized, managed, and delivered internal tasks prior to release upgrade• Maintained and reviewed service agreement level for defects reported to vendor• Coordinated and communicated dispensing system defect and enhancement rankings to vendor and internal team• Created deployment plan for development and production releases

Eden Prairie, Minnesota

• Created test matrices and test plans for regression, integration and UAT testing• Facilitated weekly testing team meetings to review and assign testing tasks and priorities• Created process documents and provided to level Two support• Executed end to end testing for pharmacy dispensing system releases, patches and code change.• Performed routine maintenance on non-production environment to ensure accurate test results• Assisted in conversion from in house pharmacy dispensing system to vendor system• On Boarded new QA analyst

Greater Minneapolis-St. Paul Area

•Oversee dispensing system defect creation, prioritization and fixes prior to and post release date. •Lead PDX EPS training for Headquarter Team Members.•Lead implementation of dispensing system upgrades.•Business contact for support partners. •Maintain Non-Production Environment and Pharmacy Lab Coordination.•Collaborate with internal and external partners for enhancement design, suggested test scenarios and sprint items. •Own Beta Testing process, timing and action. •Assisted with Release Testing for 5 system upgrades. •Facilitate field leader calls with more than 100 field leaders to share technology updates and gather feedback.•Assist with enhancement training and communication needs.

Greater Minneapolis-St. Paul Area

•Managed and executed cycle release testing of the pharmacy dispensing system for the Managed Care Team.•Executed Third Party Audit requests daily.•Supported stores by answering questions regarding billing prescriptions to ensure the guest was serviced and Target was reimbursed correctly. •Assisted in successful implementation of a new Audit Management Tool.•Resolved escalated prescription processing questions. •Redesigned and maintained process documents for claims processing. •Developed, implemented and maintained a training strategy for Managed Care Team and headquarters support teams for the new pharmacy dispensing system.•Created an On Boarding learning plan for new Managed Care Operations Team Members.•Assisted with completed implementation of new Pharmacy Dispensing System within more than 1660 stores 12 months early and $66.1 million favorable to forecast. •Mitigated a preliminary Medicaid audit from $1.57 million to $600,000 by following up with providers to obtain the correct documentation.•Captain the Healthcare Onboarding Class sub-committee.

Edina, Mn

•Managed 17 Pharmacy Technicians.•Developed and led training for 15 Pharmacy Team Leads. •Created Pharmacy Technician schedule.•Streamline Pharmacy workflow and process to increase efficiency.•Led profit recovery team to reduce Pharmacy inventory overage in 6 stores by $1 million. •Processed, filled and dispensed prescriptions daily.•Resolved insurance rejections and billing issues.•Maintained drug and supply inventories with daily ordering, returning salvageable medication and drug recalls