Manage all aspects of onboarding process for all Field hires. This includes leading a team of onboarding coordinators who handle day to day onboarding process for all field roles. This work covers everything from time of offer through day 1 of employment (new hire forms, background, I-9 work authorization, equipment, various communications including first day reminders, and welcome calls.) Manage team of recruiters who are responsible for all internal field hiring. Ensure that all compliance issues and risks are brought to the immediate attention of TA Leadership. Acts as subject matter expert for Onboarding and TA strategy; partners with Risk to ensure approvals are completed as necessary. Develop standard work for both Onboarding and Internal recruiting, in partnership with TA operations and related teams. Manage change with team and ensure execution through auditing, monitoring of audit results, and coaching. Lead, develop, and mentor a team of 7-12 Onboarding Coordinators that support all field hiring; Develop a thorough understanding of the onboarding responsibilities to successfully execute across multiple locations and in support of multiple recruiters. Lead, develop, and mentor team of recruiters who handle all volume internal requisitions. Manage all aspects of req assignment, fill rate, and cycle time. Ensure clear and timely communication amongst the Onboarding and Recruiting team through regular team meetings and ad hoc communications; Conduct regular one-on-one meetings with team members.

Leads and manages key audits and continuous improvement initiatives through project life cycle as a key leader from identifying key trend analysis and problem identification. Communicates to key stakeholders, assists with implementing and managing change. Compiles and maintains supporting documentation of tests, audits and other findings through the monitoring of controls and other systems such as the centralized SharePoint portal, and W:drive. Advises and operates as a Talent Acquisition Operational Lead, by bringing issues to the attention of compliance and business management. Inspect and create Talent Acquisition operations procedure documents, job aids, processes and trainings with respect to regulatory compliance. Provides ad hoc support for Talent Acquisition vendor management, Talent Acquisition training initiatives and change management.

• Utilized as a subject matter expert for the department. Including training and mentoring Recruiters. • Develop, facilitate, and implement all phases of the recruitment process.• Proactive in sourcing candidates via LinkedIn, social media, and other sources.• Collaborate with hiring manager to identify and draft detailed hiring criteria and plan.• Identify and implement efficient and effective recruiting methods and strategies, including direct recruiting, open house gatherings, job fairs, and internet recruiting, based on the available role, industry standards, and the needs of the Company.• Post positions on Company website and advertises positions.• Screen and interview applications and identifies qualified candidates.• Coach hiring managers on preparation of interview questions and other hiring and selection processes.• Research, identify, and recommend salary ranges for open positions.• Collaborate with the hiring manager and/or other human resource staff during the offer process, recommend salary ranges, incentives, start dates, and other pertinent details.• Create and extend offers to candidates.• Effectively work and build relationships with those of diverse background and organizational levels.• Perform other duties as assigned.

• Manage full cycle recruiting including strategic planning with the hiring teams, sourcing candidates, interviewing, screening, coordinating the selection and offer process, and supporting hiring requirements.• Partner with business leaders to understand operations to define candidate talent requirements and sourcing approach. • On-going review of recruiting processes, methods, and tools for enhancement with best practices. • Develop constructive relationships with professional, educational, and other relevant external organizations for community partnerships and establishing a talent pipeline for the company. • Ensure compliance with federal, state, and local employment laws and regulations, and company policies. • Manage the Applicant Tracking System (ATS) including posting positions, reviewing applications, closing postings, dispositioning candidates, and other functional requirements. • Develop appropriate and effective interviewing procedures with proficiency in technical, behavioral, and other requirements to evaluate the roles being sourced. • Ensure a positive candidate and internal customer experience throughout the recruiting cycle. • Partner with HR cross functional teams with onboarding, creating job descriptions, preparing offers, handling internal mobility, and other activities within the recruiting cycle. • Coordinate partnership with external recruiting support as needed. • Other duties as assigned.

• Lead and create a culture that prioritizes the customer service experience, model, train, and coach expectations to deliver the service standard• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias• Champion a culture where teams love to work; recognize positive behaviors and reward outstanding performance• Build teams that are committed to continuous learning through ongoing observations and reinforcement of customer service behaviors• Regularly monitors each team member’s adherence to safe work practices and Company’s safety policies as well as all quality practices and initiatives. • Meets with team to determine daily and weekly work priorities and adjusts work activities accordingly.• Relays and shares information with employees and other departments in a timely manner. • Schedules meetings with staff and attends meetings with other departments to ensure optimum communication. • Provides positive and negative feedback to employees both verbally and in writing, as necessary. • Conducts performance reviews for employees effectively and timely. • Ensures employees receive appropriate training necessary to meet and exceed job expectations. • Coaches employees requiring additional support and training. Assists employees wanting to proceed to the next level of job pay range. • Reinforces the use of work instructions and other documentation to ensure that quality standards for fit, function and appearance are met every time. • Works with newly hired and/or transferred employees to ensure they thoroughly understand and properly perform their job duties in accordance with the work instructions. • Spends a reasonable percentage of time focused on process improvement.• Participates in ongoing training and other company programs to develop leadership and job skills when available

• Develop and demonstrate strong understanding of the customer’s business and identify where Discover can add value through technology and solutions.• Represent Discover with our customers in a responsive, professional, proactive, and ethical manner that reflects well on our company and core values• Coordinate customer facing and internal efforts to produce winning value propositions and proposals that win orders and achieve or exceed the annual goals.• Consistent exercise of independent judgment and discretion in matters of significance.• Utilized as a subject matter expert to train and mentor employees.

• Lead and create a culture that prioritizes the customer service experience, model, train, and coach expectations to deliver the service standard• Champion a culture where teams love to work; recognize positive behaviors and reward outstanding performance• Build teams that are committed to continuous learning through ongoing observations and reinforcement of customer service behaviors• Regularly monitors each team member’s adherence to safe work practices and company’s safety policies as well as all quality practices and initiatives. • Meets with team to determine daily and weekly work priorities and adjusts work activities accordingly.• Relays and shares information with employees and other departments in a timely manner. • Schedules meetings with staff and attends meetings with other departments to ensure optimum communication. • Provides positive and negative feedback to employees both verbally and in writing, as necessary. • Coaches employees requiring additional support and training. Assists employees wanting to proceed to the next level of job pay range. • Spends a reasonable percentage of time focused on process improvement.• Participates in ongoing training and other company programs to develop leadership and job skills when available

Use directive selling to meet or exceed sales goals. Build personal trade by developing and maintaining relationships with customers. Assist the Department Manager in achieving department volume and productivity goals by developing and executing a business plan. Coach salespeople to meet or exceed their Sell More, Make More goals and deliver outstanding customer service by teaching, coaching and leading by example. Act as a fashion role model and product knowledge expert for the customer. Work with the Department Manager to ensure merchandising and presentation standards are met and accurate inventory management is achieved.